Remote Global Game Support Specialist

Working Adventures; Lisboa; Presencial; EUR 12 000 - 14 000; Tempo integral

Resumo da oferta

Working Adventures in Lisbon, Portugal is seeking a mid-level Video Game Support Agent to assist players with product setup, troubleshoot issues, and deliver friendly customer service from a remote-friendly, multilingual environment.

You will work with a multinational Europe-wide team, participate in training, handle inquiries by phone and email, and use CRM tools to track interactions; prior customer service experience preferred.

Qualificações

• Handle customer inquiries via phone and email.
• Assist players with product setup and troubleshooting.
• Provide friendly high-quality customer service.
• Collaborate with a multinational team across Europe.

Responsabilidades

• Handle customer inquiries via phone and email
• Assist players with product setup and troubleshooting
• Provide friendly high-quality customer service
• Collaborate with a multinational team across Europe
• Participate in a two-week paid training and ongoing coaching

Conhecimentos

Customer service

Remote work adaptation

Multilingual communication

Ferramentas

CRM tools

Descrição da oferta de emprego

Working Adventures in Lisbon, Portugal is seeking a mid-level Video Game Support Agent to assist players with product setup, troubleshoot issues, and deliver friendly customer service from a remote-friendly, multilingual environment.

You will work with a multinational Europe-wide team, participate in training, handle inquiries by phone and email, and use CRM tools to track interactions; prior customer service experience preferred.