Video Game Support Agent

Working Adventures; Lisboa; Presencial; EUR 12 000 - 14 000; Tempo integral

Resumo da oferta

Working Adventures in Lisbon, Portugal is seeking a mid-level Video Game Support Agent to assist players with product setup, troubleshoot issues, and deliver friendly customer service from a remote-friendly, multilingual environment.

You will work with a multinational Europe-wide team, participate in training, handle inquiries by phone and email, and use CRM tools to track interactions; prior customer service experience preferred.

Qualificações

• Handle customer inquiries via phone and email.
• Assist players with product setup and troubleshooting.
• Provide friendly high-quality customer service.
• Collaborate with a multinational team across Europe.

Responsabilidades

• Handle customer inquiries via phone and email
• Assist players with product setup and troubleshooting
• Provide friendly high-quality customer service
• Collaborate with a multinational team across Europe
• Participate in a two-week paid training and ongoing coaching

Conhecimentos

Customer service

Remote work adaptation

Multilingual communication

Ferramentas

CRM tools

Descrição da oferta de emprego

Est. expiry September 20, 2026

Salary Context: Video Game Support Agent

Hover or tap a row for full statistics (EUR / month on this chart).

All roles in Lisbon, Portugal

From job ad (Mid-Level)

Salary analysis

Compared with the selected benchmark ("All roles in Lisbon, Portugal"), this listing's salary midpoint is about 90% lower. The offer sits below the benchmark range (€9,260-€13,890). The listed pay band (€1,050-€1,252) is tighter than the benchmark, which suggests lower salary variability. This benchmark is based on 3 comparable listings.

Monthly salary comparison for Video Game Support Agent

Market

Median

Upper bound (75th percentile)

All roles in Lisbon, Portugal €9,260/per month €13,890/per month €13,890/per month

From job ad (Mid-Level) €1,050/per month €1,151/per month €1,252/per month

About the role

Original French text would be translated here from the visible posting blocks to describe the daily routine, duties, training program, relocation help with housing, salary, travel benefits, and language requirements in detail.

Responsibilities

• Handle customer inquiries via phone and email
• Assist players with product setup and troubleshooting
• Provide friendly high-quality customer service
• Collaborate with a multinational team across Europe
• Participate in a two-week paid training and ongoing coaching

Skills & Technologies

Customer service Remote work adaptation Multilingual communication CRM tools