French-Speaking Gaming Customer Support Specialist | Player Support

Ersilia; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Relocation assistance

Private health insurance

Meal allowance

Onboarding & training

Career development

Resumo da oferta

Ersilia is recruiting a French-speaking Customer Support Specialist for an exciting gaming project based in Lisbon. You will interact with players worldwide and handle inquiries across phone, email, and chat, delivering a high-quality support experience.

You will assist with account management, logins, payments, and product setup, while documenting interactions and following procedures. This office-based role includes onboarding, relocation support, and private health insurance.

Qualificações

• Native-level fluency in French.
• Good command of English, both written and spoken.
• Passion for gaming, technology, and consumer electronics.

Responsabilidades

• Provide customer support via phone, email, and chat in French and English.
• Assist players with account management, login, and payment-related inquiries.
• Troubleshoot technical issues involving gaming consoles, software, and connected devices.
• Guide customers through product setup, installation, synchronization, and troubleshooting.
• Document customer interactions and follow internal support procedures.
• Escalate complex cases when necessary with timely follow-up.
• Deliver a professional, friendly, and customer-focused experience in every interaction.

Conhecimentos

French fluency

English proficiency

Gaming passion

Excellent communication

Problem solving

Multitasking

Descrição da oferta de emprego

We're partnering with a leading global customer experience company to recruit French-speaking Customer Support Specialists for an exciting gaming project based in Lisbon, Portugal.

If you’re passionate about gaming and technology and enjoy helping others, this is an excellent opportunity to join an international team supporting players around the world. You’ll assist customers with technical issues, account management, and product-related inquiries while delivering an outstanding support experience across multiple communication channels.

Your Role:

• Provide customer support via phone, email, and chat in French and English

• Assist players with account management, login, and payment-related inquiries

• Troubleshoot technical issues involving gaming consoles, software, and connected devices

• Guide customers through product setup, installation, synchronization, and troubleshooting

• Provide information and assistance before and after product purchases

• Accurately document customer interactions and follow internal support procedures

• Escalate complex cases when necessary while ensuring timely follow-up

• Deliver a professional, friendly, and customer-focused experience throughout every interaction

Your Qualifications:

• Native-level fluency in French

• Good command of English, both written and spoken

• Passion for gaming, technology, and consumer electronics

• Excellent communication and problem-solving skills

• Customer service experience is an advantage but not mandatory

• Comfortable using multiple digital tools and support systems

• Ability to multitask and remain organized in a fast-paced environment

• Positive attitude, team spirit, and willingness to learn

• Flexibility to work rotating schedules within business operating hours

The Offer:

• Office-based position in Lisbon, Portugal

• Comprehensive paid onboarding and product training

• Relocation support, including accommodation for candidates moving from abroad

• Private health insurance from the first day of employment

• Meal allowance

• Stable full-time employment with rotating weekday shifts

• International and multicultural working environment

• Career development opportunities within a global organization

• Modern office facilities and ongoing learning programs

• Opportunity to turn your passion for gaming into an exciting international career