Remote German-Speaking Customer Support Specialist — Flexible Hours

Cross Border Talents; Braga; Remote; EUR 13,000 - 25,000; Full time

Benefits offered by this job

Competitive salary and benefits

Fully remote position

Comprehensive training

Career growth within company

Job summary

Cross Border Talents is seeking a German-speaking Customer Service Representative to join our fully remote team. The role is based in Braga, Portugal and offers flexible shifts, including nights and weekends, to support diverse time zones.

You will handle inquiries in German, help customers with product information, and collaborate with the team to enhance service processes while maintaining clear records of interactions.

Qualifications

• Fluent German (written and spoken) is mandatory.
• Good command of English for internal communication.
• Excellent communication and problem-solving skills.
• Ability to adapt to rotating shifts, including nights and weekends.
• Comfortable working remotely with a stable internet connection.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in German.
• Provide accurate information about products, services, and solutions.
• Resolve customer issues promptly or escalate complex cases to appropriate teams.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with the team to improve customer service processes.

Skills

German

English

Job description

Cross Border Talents is seeking a German-speaking Customer Service Representative to join our fully remote team. The role is based in Braga, Portugal and offers flexible shifts, including nights and weekends, to support diverse time zones.

You will handle inquiries in German, help customers with product information, and collaborate with the team to enhance service processes while maintaining clear records of interactions.