Remote French Customer Care Specialist

Cross Border Talents; Porto; Remote; EUR 9,820 - 11,718; Full time

Benefits offered by this job

Meal allowance: EUR 7.23 per working day

Health insurance available from day 1

Performance and position bonuses

Job summary

A leading customer service recruitment firm is seeking a French Customer Care representative for a remote position. Ideal candidates must speak French fluently and have a good command of English. The role involves assisting customers with inquiries and providing effective solutions. Full-time availability with rotational shifts is required. Competitive salary and benefits offered, including meal allowances and health insurance.

Qualifications

• Fluency in French (C1/C2) and good command of English (B2), both written and spoken.
• Previous customer service experience is a plus.
• Ability to work rotational shifts, including weekends.
• Residency in Portugal (Coimbra or further north is obligatory).
• EU member state passport or a valid residence card for Portugal.

Responsibilities

• Provide exceptional customer service via phone, email, and chat.
• Assist customers with inquiries, orders, and product information.
• Handle complaints and provide effective solutions.
• Maintain accurate records of interactions.

Skills

Fluency in French (C1/C2)

Good command of English (B2)

Previous customer service experience

Ability to work rotational shifts

Job description

A leading customer service recruitment firm is seeking a French Customer Care representative for a remote position. Ideal candidates must speak French fluently and have a good command of English. The role involves assisting customers with inquiries and providing effective solutions. Full-time availability with rotational shifts is required. Competitive salary and benefits offered, including meal allowances and health insurance.