Remote-First Implementation Specialist – AI Contact Centers

Visor; Portugal; Teletrabalho; EUR 42 000 - 62 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Remote First model

Team events

Resumo da oferta

Visor.ai is seeking an Implementation Specialist to join our CSX team and deliver scalable, high-performance solutions for enterprise clients in a remote-first Portuguese market. You will lead end-to-end platform implementations, gather requirements, configure the system, and coordinate with cross-functional teams to ensure on-time delivery.

The role requires 3+ years in customer-facing roles, deep knowledge of contact centers, and fluency in Portuguese and English.

Qualificações

• 3+ years of experience in customer-facing roles.
• Experience with contact centers and operations is preferred.
• Fluent in Portuguese and English (Spanish a plus).
• Ability to lead projects with multiple stakeholders and technical teams.
• Autonomous, analytical, and customer-oriented mindset.

Responsabilidades

• Deliver end-to-end implementation of Visor.ai for new clients.
• Configure the platform: conversational flows, rules, channels, permissions, and data.
• Conduct requirements gathering sessions and translate them into practical configurations.
• Coordinate with technical teams to ensure aligned and quality deliveries.
• Manage implementation projects, ensuring deadlines and client alignment.
• Support testing, training, and go-live.
• Act as the main contact for enterprise clients post go-live.
• Monitor solution adoption, satisfaction, and continuous value.
• Identify improvement and growth opportunities.

Conhecimentos

3+ years exp

Contact centers

Portuguese (PT)

English (EN)

Descrição da oferta de emprego

Visor.ai is seeking an Implementation Specialist to join our CSX team and deliver scalable, high-performance solutions for enterprise clients in a remote-first Portuguese market. You will lead end-to-end platform implementations, gather requirements, configure the system, and coordinate with cross-functional teams to ensure on-time delivery.

The role requires 3+ years in customer-facing roles, deep knowledge of contact centers, and fluency in Portuguese and English.