Remote English/German Pharma Customer Engagement Specialist

Alphanumeric; Portugal; Remote; EUR 23,000 - 28,000; Full time

Benefits offered by this job

Private health insurance

Teleworking compensation 50€ gross per

Job summary

Alphanumeric is hiring a Customer Engagement/Commercial Specialist (Remote, in Portugal) to support a leading Pharma company. You will handle commercial inquiries, FAQs, and medical information triage, while ensuring quality customer service across time zones.

Requirements include fluent English and German, a Portugal-based work permit, and 2–5 years in customer service. The role offers full-time, remote work with training and e-learning resources.

Qualifications

• Fluent in English and German (mandatory).
• Based in Portugal with legal work authorization.
• Experience in Customer Service or related fields.
• Flexibility to train across different hours due to time zone differences.

Responsibilities

• Responds to commercial inquiries via calls, chats, and emails in a professional and empathetic manner.
• Provides support to wholesalers/distributors including ordering, logistics, and contracted customers.
• Answers general inquiries from Consumers/HCPs and triages medical information with appropriate departments.
• Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
• Documents case notes in the CRM with accurate, concise information.
• Provides information on order status and logistics to customers and partners.
• Works with third-party vendors to support wholesale/distribution efforts.
• Supports temperature excursion inquiries and related troubleshooting.

Skills

English

German

Customer service experience

Time-zone flexibility

Education

Bachelor in Business / Supply Chain / related fields

Tools

AWS Connect

Salesforce Health/Service Cloud

Windows OS

MS Office

CRM systems

Job description

Alphanumeric is hiring a Customer Engagement/Commercial Specialist (Remote, in Portugal) to support a leading Pharma company. You will handle commercial inquiries, FAQs, and medical information triage, while ensuring quality customer service across time zones.

Requirements include fluent English and German, a Portugal-based work permit, and 2–5 years in customer service. The role offers full-time, remote work with training and e-learning resources.