Bilingual Medical Support Agent (EN/FR) - Remote Portugal

Alphanumeric Systems; Lisboa; À distance; EUR 21 000 - 24 000; Plein temps

Avantages offerts par ce poste

Medical insurance

€ Internet allowance

Résumé du poste

Alphanumeric Systems is hiring a Bilingual Customer Care Specialist (English/French) to work remotely in Portugal supporting one of the biggest pharmaceutical companies. You’ll be providing customer support for products related to diabetes, obesity, rare diseases, cardiovascular and liver health.

This is a high-volume contact center role focused on accurate, empathetic responses while upholding quality, compliance, and ethics.

Qualifications

• Fluent in English and French (spoken and written).
• Minimum 2 years in pharma/biotech call center or medical/commercial setting.
• Experience with CRM systems and contact center tools preferred.

Responsabilités

• Responds to general inquiries from patients, healthcare providers, and internal stakeholders in a professional manner.
• Triages medical information inquiries to the appropriate department.
• Identifies and reports potential adverse events (AEs) and product quality concerns (PQC s).
• Maintains accurate documentation in the CRM system.
• Works across calls, chats, and emails to deliver high-quality customer care.

Connaissances

English

French

Pharma call center

Customer service

Outils

Salesforce

Vonage

Description du poste

Alphanumeric Systems is hiring a Bilingual Customer Care Specialist (English/French) to work remotely in Portugal supporting one of the biggest pharmaceutical companies. You’ll be providing customer support for products related to diabetes, obesity, rare diseases, cardiovascular and liver health.

This is a high-volume contact center role focused on accurate, empathetic responses while upholding quality, compliance, and ethics.