Remote Bilingual Pharma Support (EN/FR) – Portugal

Alphanumeric; Lisboa, Porto, Braga, Aveiro; Hybride; EUR 21 000 - 24 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Internet allowance

Résumé du poste

Alphanumeric is hiring a Bilingual Customer Care Specialist (English/French) to work remotely in Portugal, supporting one of the world’s largest pharma companies. You’ll assist patients, healthcare professionals and internal teams with accurate, empathetic responses related to diabetes, obesity, rare diseases, cardiovascular and liver health.

The role is high-volume, with shifts Mon–Fri during daytime hours and a 40-hour work week.

Qualifications

• Fluent in English and French.
• Minimum 2 years pharma/biotech call center experience.
• Experience with pharmaceutical products in a pharma/biotech call center preferred.
• Prior experience with Salesforce and Vonage preferred.
• Previous contact center experience is an asset.
• Strong customer service, communication and empathy skills.

Responsabilités

• Respond to general inquiries via calls, chats and emails in a professional, empathetic manner.
• Provide accurate information and guide patients and healthcare professionals.
• Identify adverse events or product quality concerns and document them in CRM.
• Collaborate with internal stakeholders and support contract-related activities.
• Navigate multiple sites/content to assist customers promptly.

Connaissances

English & French

Outils

Salesforce

Vonage

Description du poste

Alphanumeric is hiring a Bilingual Customer Care Specialist (English/French) to work remotely in Portugal, supporting one of the world’s largest pharma companies. You’ll assist patients, healthcare professionals and internal teams with accurate, empathetic responses related to diabetes, obesity, rare diseases, cardiovascular and liver health.

The role is high-volume, with shifts Mon–Fri during daytime hours and a 40-hour work week.