Remote Bilingual Pharma Support Specialist (EN/FR)

Alphanumeric Systems; Portugal; À distance; EUR 21 000 - 24 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Internet allowance €50

Résumé du poste

Alphanumeric is hiring a Bilingual Customer Care Specialist (English/French) to work remotely in Portugal supporting one of the world’s leading pharmaceutical companies. You’ll respond to FAQs, triage medical inquiries, and identify potential adverse events and product quality complaints while upholding quality and ethics.

This is a high-volume, 40-hour week position with shifts Monday to Friday 14:00–01:00, start date TBD.

Qualifications

• Minimum 2 years in pharma/biotech call centers or medical/commercial setting.
• Fluent in English and French.
• Salesforce and Vonage experience preferred.
• Pharma/Biotech call center experience is an asset.

Responsabilités

• Responds to general inbound calls, chats, and emails from patients, healthcare providers, and internal stakeholders in a professional and empathetic manner.
• Answers general inquiries from Consumers and/ or Health Care Providers.
• Triages medical information inquiries to the appropriate department.
• Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
• Documents case notes in CRM and supports contract liaison responsibilities.

Connaissances

English fluency

French fluency

Customer service

Empathy

Communication skills

Outils

Salesforce

Vonage

Description du poste

Alphanumeric is hiring a Bilingual Customer Care Specialist (English/French) to work remotely in Portugal supporting one of the world’s leading pharmaceutical companies. You’ll respond to FAQs, triage medical inquiries, and identify potential adverse events and product quality complaints while upholding quality and ethics.

This is a high-volume, 40-hour week position with shifts Monday to Friday 14:00–01:00, start date TBD.