Remote Bilingual Pharma Support Specialist (EN/FR) – Portugal

Alphanumeric Systems; Porto; À distance; EUR 21 000 - 24 000; Plein temps

Avantages offerts par ce poste

Medical insurance

Internet allowance

Résumé du poste

Alphanumeric Systems is seeking a Bilingual Customer Care Specialist (English/French) to work remotely from Portugal, supporting a major pharmaceutical client. You will handle high-volume inquiries related to diabetes, obesity, rare diseases, cardiovascular and liver health with empathy and accuracy.

This role requires 40 hours per week, Monday to Friday shifts 14:00 to 01:00, and a permanent employment contract. Night hours after 22:00 earn a 25% premium. English and French fluency is mandatory.

Qualifications

• Fluency in English and French required.
• 2+ years in pharma/biotech call centers preferred.
• Experience with Salesforce and Vonage preferred.
• Experience in fast-paced contact center beneficial.
• Ability to work remotely in Portugal with valid residency.

Responsabilités

• Handle inbound calls, chats, and emails empathetically.
• Provide general inquiries and site navigation help.
• Identify and report adverse events (AEs) and PQCs.
• Document case notes in CRM.
• Support client with after-hours shifts as needed.

Connaissances

Bilingual EN/FR

Customer service

Call center

CRM (Salesforce)

Salesforce experience

Outils

Salesforce

Vonage

CRM software

Description du poste

Alphanumeric Systems is seeking a Bilingual Customer Care Specialist (English/French) to work remotely from Portugal, supporting a major pharmaceutical client. You will handle high-volume inquiries related to diabetes, obesity, rare diseases, cardiovascular and liver health with empathy and accuracy.

This role requires 40 hours per week, Monday to Friday shifts 14:00 to 01:00, and a permanent employment contract. Night hours after 22:00 earn a 25% premium. English and French fluency is mandatory.