Remote Pharma Support Specialist (EN/DE, Portugal)
Alphanumeric Systems
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Benefits offered by this job
Job summary
Alphanumeric is hiring a Customer Engagement/Commercial Specialist (English/German speaking) to work remotely from Portugal. You will support one of the world’s largest Pharma companies, delivering personalized customer service for inquiries related to commercial, temperature, and storage issues.
The role involves handling FAQs, triaging medical information inquiries, identifying AEs and PQCs, and documenting case notes in the CRM.
Qualifications
- Based in Portugal with valid work authorization.
- Experience in Customer Service or related field.
- Willing to train across different hours due to time zones.
- Fluent English and German in written and spoken form.
Responsibilities
- Responds to commercial inbound calls, chats, and emails from patients, healthcare providers (HCPs), and vendors in a professional and empathetic manner.
- Provides customer support to wholesalers and/or distributors who purchase client products: including ordering, logistics, contracted customers.
- Answers general inquiries from Consumers and/ or HCPs.
- Identifies and triages medical information inquiries to the appropriate department.
- Identifies and reports potential Adverse Events (AEs) and Product Quality Complaints (PQCs).
- Documents case notes in the CRM and supports contract-related activities.
Skills
Education
Tools
Job description
Alphanumeric is hiring a Customer Engagement/Commercial Specialist (English/German speaking) to work remotely from Portugal. You will support one of the world’s largest Pharma companies, delivering personalized customer service for inquiries related to commercial, temperature, and storage issues.
The role involves handling FAQs, triaging medical information inquiries, identifying AEs and PQCs, and documenting case notes in the CRM.
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