Remote-Eligible SaaS Customer Success Engineer

Jobgether; Portugal; Presencial; EUR 73 000 - 95 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

ISO stock options

On-call rotation

Broad cross-functional exposure

Resumo da oferta

Jobgether in Portugal is seeking a Customer Success Engineer to help customers maximize value from a technical SaaS platform. You will engage with users across channels, troubleshoot issues, and guide them to effective solutions, while working with APIs, data, and common business software.

The role involves collaboration across technical account management, solutions engineering, marketing, engineering, and operations, with on-call rotation and a strong emphasis on ownership and continuous

Qualificações

• At least 2 years in a customer-facing role.
• Technical background through experience or education.
• Working knowledge of SQL and willingness to learn.
• Ability to read API documentation and understand SaaS workflows.
• Strong communication and problem-solving skills.
• Curiosity, initiative, and willingness to own problems.

Responsabilidades

• Support customers via messaging, Slack, phone, and email with timely, effective answers.
• Help users maximize value by understanding needs and guiding to solutions.
• Read API docs and troubleshoot integrations with common SaaS systems.
• Work with customer data and understand data-driven SaaS concepts.
• Collaborate with Technical Account Managers, Solutions Engineers, Marketing, Engineering, and Operations.
• Identify recurring issues and contribute to scalable improvements.
• Take initiative across projects and priorities in a fast-growing environment.
• Participate in on-call rotation as required.
• Share knowledge and foster a culture of learning and high-quality service.

Conhecimentos

Customer-facing

SQL knowledge

API docs

Communication

Problem-solving

Learning mindset

Ferramentas

CRM systems

ERP systems

Descrição da oferta de emprego

Jobgether in Portugal is seeking a Customer Success Engineer to help customers maximize value from a technical SaaS platform. You will engage with users across channels, troubleshoot issues, and guide them to effective solutions, while working with APIs, data, and common business software.

The role involves collaboration across technical account management, solutions engineering, marketing, engineering, and operations, with on-call rotation and a strong emphasis on ownership and continuous