Remote Dutch speaking ARC Support Specialist with relocation to Portugal!

Cross Border Talents; Lisboa; Teletrabalho; EUR 28 000 - 42 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health insurance

Accommodation support

Relocation assistance

Free Portuguese lessons

Yearly flight ticket back home

Training compensation

Resumo da oferta

A recruitment agency is seeking a Remote Dutch speaking ARC Support Specialist to join their team in Portugal. This role involves providing support for online orders and ensuring a high standard of customer service. Candidates should be proficient in Dutch and English, possessing strong communication and problem-solving skills. The position includes relocation support and various benefits like private health insurance and accommodation assistance, aimed at making the transition smoother for international candidates.

Qualificações

• Experience working in a back-office environment with customer satisfaction focus.
• Familiarity with handling sensitive customer information.
• Ability to work flexible hours, including potential overtime.
• Relocation to Portugal is provided for international candidates.

Responsabilidades

• Provide support to customers for online orders through various processes.
• Interact with customers and internal departments to enhance service quality.
• Recognize and escalate complex problems when necessary.
• Maintain PCI/GDPR compliance and protect sensitive data.

Conhecimentos

Flawless communication skills

Proficient in Dutch (C2)

Proficient in English (B2)

Strong problem-solving skills

Attention to detail

Experience in customer support

Ferramentas

SAP

Descrição da oferta de emprego

Remote Dutch speaking ARC Support Specialist with relocation to Portugal!

Job Openings Remote Dutch speaking ARC Support Specialist with relocation to Portugal!

About the job Remote Dutch speaking ARC Support Specialist with relocation to Portugal!

Cross Border Talents is looking for a Dutch speaking ARC Support Specialistto work remotely in Portugalfor a project of a global leading provider.

The Job

Support Specialists provides support to customers online orders, throughout the whole journey (eg. delivery management, shipping investigations, returns, payment transactions, refunds, inbound/outbound calls and order information review, business related requests).

The Specialist will be handling very sensitive customer and client information, having to follow the standard PCI and GDPR policies.

This team will be responsible for interacting with customers, Carriers/Couriers, financial institutions, other CSRs, and other internal departments.

There is a wide range of responsibilities focused on improving the overall customer experience and maintaining the highest customer service standards at all times.

The Specialist will be required to quickly and effectively recognise and analyse complex problems and escalate to the dedicated team, if necessary, with the help of the Knowledge Base.

All Specialists are expected to be team orientated, combining efforts in achieving the projects goals.

Required Experience

Flawless communication skills, proficient (both written and oral) in Dutch (C2) and in English (B2).

Ability to work in a sensitive and classified information environment is an advantage.

Very good accuracy and attention to detail, understanding that small details can make the biggest difference.

Proactively utilize strong problem-solving skills to deliver customer-focused solutions.

Working in a back-office environment with customer satisfaction in mind.

Excellent written and verbal communication skills.

Interest in self and team KPIs focusing on what can be done instead of what cannot be.

Knowledge of SAP and Back-Office work is an advantage; otherwise, we can help with that.

As this job is directly related to order volume, flexibility is required and will occasionally involve overtime work.

Extraordinary teammate, thriving in an environment where camaraderie matters.

Initial contract with a duration of 12 months;

Up to two contract renewals with a duration of 12 months;

Permanent employment contract after 2 years;

Private health insurance after contract signature (additionally to the standard insurance).

Training compensation;

Accommodation;

Amazing working environment;

Relocation support.

Relocation support(only for international candidates)*

• Airport pick-up and administrative assistance with your registration in Portugal;
• Reimbursement of your initial flight expenses;
• Yearly complementary two-way flight ticket back to your home country (within the EU);
• Accommodation in one of our company's shared apartments;
• Free Portuguese lessons, sports activities, cooking lessons and much more!!