Remote Dutch E-commerce Support Specialist

CBT; Lisboa; Teletrabalho; EUR 15 587 - 18 670; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance of 7€/day

Performance bonus

Holiday & Christmas allowances

Resumo da oferta

CBT is seeking a Support Specialist to join its dynamic support team, handling customer orders and ensuring exceptional service in a fast-paced environment. This role focuses on managing customer interactions and requires strong Dutch and English communication skills.

With a competitive salary of 1,534.82€ gross/month plus meal allowances and bonuses, this position offers fully remote work within continental Portugal and seeks candidates with a proactive, KPI-driven mindset.

Qualificações

• Driven individuals who thrive under pressure.
• Comfortable handling sensitive/confidential data.
• Team player who values collaboration.

Responsabilidades

• Manage end-to-end customer interactions related to online orders.
• Handle delivery tracking, returns, refunds, and payment queries.
• Collaborate with couriers and internal teams.

Conhecimentos

Dutch near native

English proficiency (B2 or higher)

Strong communication skills

Problem-solving skills

High attention to detail

Ability to work independently

KPI-driven mindset

Ferramentas

SAP or back-office tools

Descrição da oferta de emprego

CBT is seeking a Support Specialist to join its dynamic support team, handling customer orders and ensuring exceptional service in a fast-paced environment. This role focuses on managing customer interactions and requires strong Dutch and English communication skills.

With a competitive salary of 1,534.82€ gross/month plus meal allowances and bonuses, this position offers fully remote work within continental Portugal and seeks candidates with a proactive, KPI-driven mindset.