Remote Dutch-Speaking Customer Support Specialist

CBT; Sintra; Presencial; EUR 15 587 - 18 670; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance: 7 EUR/day

Performance bonus

Holiday & Christmas allowances

Career growth opportunities

Resumo da oferta

CBT is looking for a Support Specialist to join their dynamic support team in Lisboa. You will play a crucial role in managing customer orders while providing exceptional service. This fully remote position requires proficiency in Dutch and English, along with a strong focus on detail and effective communication skills.

You will handle customer interactions, ensure compliance, and contribute to improving customer experience. CBT offers competitive monthly salary, meal allowances, and performance bonuses for dedicated professionals seeking growth in an international environment.

Qualificações

• Driven individuals who thrive under pressure and care about the details.
• Comfortable handling sensitive/confidential data.
• Proactive attitude and collaborative mindset.

Responsabilidades

• Manage end-to-end customer interactions related to online orders.
• Handle delivery tracking, returns, refunds, and payment queries.
• Ensure compliance with PCI & GDPR policies.
• Analyze and resolve complex cases.

Conhecimentos

Dutch near native

English proficiency (B2 or higher)

Strong communication skills

Problem-solving skills

High attention to detail

Ability to work independently

KPI-driven mindset

Team player

Ferramentas

SAP or back-office tools

Descrição da oferta de emprego

CBT is looking for a Support Specialist to join their dynamic support team in Lisboa. You will play a crucial role in managing customer orders while providing exceptional service. This fully remote position requires proficiency in Dutch and English, along with a strong focus on detail and effective communication skills.

You will handle customer interactions, ensure compliance, and contribute to improving customer experience. CBT offers competitive monthly salary, meal allowances, and performance bonuses for dedicated professionals seeking growth in an international environment.