Remote Dutch Content Reviewer & Customer Support (Portugal)

United Talent Acquisition; Porto; Remote; EUR 20,000 - 26,000; Full time

Benefits offered by this job

Training program

Performance bonus

Meal allowance

Health and dental insurance

Vacation days

Job summary

United Talent Acquisition is seeking a Customer Support and Content Reviewer for Dutch Speakers. Based in Lisbon with possible remote work for residents of Portugal, the role requires fluent Dutch and English at B2 level or higher and a focus on high-quality content moderation and customer support.

In this position you will review and classify online content, respond to user inquiries, and escalate risks when needed.

Qualifications

• Fluent Dutch and English at B2 level or higher.
• Strong attention to detail and analytical mindset.
• Empathetic communicator with a solution-oriented approach.
• Previous experience in customer support or moderation is a plus, not mandatory.
• EU citizenship or valid work permit for Portugal.

Responsibilities

• Review, classify, and moderate online content to ensure it meets community guidelines.
• Respond to user queries regarding platform usage, policies, and account-related issues.
• Provide accurate and timely support via chat, email, or phone.
• Identify and escalate potential risks, sensitive cases, or policy violations.
• Collaborate with internal teams to share user insights and improve support procedures.

Skills

Dutch language

English language

Attention to detail

Analytical mindset

Empathetic communicator

Customer support experience

Job description

United Talent Acquisition is seeking a Customer Support and Content Reviewer for Dutch Speakers. Based in Lisbon with possible remote work for residents of Portugal, the role requires fluent Dutch and English at B2 level or higher and a focus on high-quality content moderation and customer support.

In this position you will review and classify online content, respond to user inquiries, and escalate risks when needed.