Remote Czech Customer Support Pro

Careerxtra; Portugal; Remote; EUR 14,000 - 21,000; Full time

Benefits offered by this job

Travel perks

Career growth

Professional development

Job summary

Careerxtra is seeking a Czech-speaking Customer Service Representative to join our Braga-based remote team. You will be the first point of contact for customers, providing empathetic support and clear solutions across phone, email, chat, and social media.

The fixed-term six-month contract offers competitive base salary, opportunities for extension, and career development in the global travel and tourism sector.

Qualifications

• Native/fluent Czech (C2), both verbal and written.
• Proficient in English (B2 minimum).
• Previous experience in customer service is an advantage.
• Strong communication skills across multiple channels.
• Ability to follow procedures and handle technical inquiries with guidance.
• Quick learner, adaptable to new tools and technologies.
• Strong problem-solving, organizational, and multitasking skills.
• Team-oriented with a proactive, detail-focused approach.
• Willingness to adapt in a fast-paced, evolving environment.

Responsibilities

• Respond to customer inquiries across phone, email, chat, and social media.
• Ensure accurate and timely updates in internal systems.
• Provide courteous, empathetic, and professional support in every interaction.
• Resolve issues efficiently to support long-term customer engagement.
• Collaborate with colleagues and leadership to achieve team objectives.
• Share feedback on recurring challenges and propose process improvements.

Skills

Czech C2

English B2

Multichannel support

Customer service

Job description

Careerxtra is seeking a Czech-speaking Customer Service Representative to join our Braga-based remote team. You will be the first point of contact for customers, providing empathetic support and clear solutions across phone, email, chat, and social media.

The fixed-term six-month contract offers competitive base salary, opportunities for extension, and career development in the global travel and tourism sector.