Remote Customer Support Agent — Hebrew & English (EU)

TalenTrail; Portugal; Remote; EUR 17,000 - 23,000; Full time

Benefits offered by this job

Comprehensive relocation support

Competitive monthly salary

Health benefits

Full training by certified instructors

Opportunities for career advancement

Job summary

A leading company in digital entertainment is seeking a Support Representative to provide top-tier customer support remotely from Portugal. Candidates should be bilingual in Hebrew and English with strong problem-solving and communication skills. The role includes handling customer inquiries, maintaining product knowledge, and logging interactions accurately. Comprehensive training and competitive compensation are offered.

Qualifications

• Bilingual in Hebrew and English, with additional multilingual skills.
• Experience in customer support roles with technical knowledge.
• Excellent problem-solving and communication skills.

Responsibilities

• Respond efficiently to customer inquiries within timelines.
• Develop full technical knowledge of products and services.
• Log all customer interactions accurately.

Skills

Customer, digital, and technical knowledge

Problem solving

Communication

Bilingual in Hebrew and English

Administrative tasks experience

Entertainment industry familiarity

Job description

A leading company in digital entertainment is seeking a Support Representative to provide top-tier customer support remotely from Portugal. Candidates should be bilingual in Hebrew and English with strong problem-solving and communication skills. The role includes handling customer inquiries, maintaining product knowledge, and logging interactions accurately. Comprehensive training and competitive compensation are offered.