Costumer Support Agent - Hebrew Speaker

TalenTrail; Portugal; Teletrabalho; EUR 17 000 - 23 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Comprehensive relocation support

Competitive monthly salary

Health benefits

Full training by certified instructors

Opportunities for career advancement

Resumo da oferta

A leading company in digital entertainment is seeking a Support Representative to provide top-tier customer support remotely from Portugal. Candidates should be bilingual in Hebrew and English with strong problem-solving and communication skills. The role includes handling customer inquiries, maintaining product knowledge, and logging interactions accurately. Comprehensive training and competitive compensation are offered.

Qualificações

• Bilingual in Hebrew and English, with additional multilingual skills.
• Experience in customer support roles with technical knowledge.
• Excellent problem-solving and communication skills.
• Fluency in Hebrew and English; multilingual communication is a plus.
• Strong administrative and data-entry capabilities.

Responsabilidades

• Respond efficiently to customer inquiries within timelines.
• Develop full technical knowledge of products and services.
• Log all customer interactions accurately.
• Update and manage job-related administrative tasks.
• Identify when issues should be escalated to senior staff.
• Collaborate with other departments to resolve customer needs.

Conhecimentos

Customer, digital, and technical knowledge

Problem solving

Communication

Bilingual in Hebrew and English

Administrative tasks experience

Entertainment industry familiarity

Ferramentas

CRM software

Ticketing systems

Descrição da oferta de emprego

Overview

4 weeks ago Be among the first 25 applicants

Join a leading company in the interactive and digital entertainment industry, recognized globally for its innovation and excellence. This is your chance to be part of a dynamic and multicultural team while providing top-tier support to customers.

Location: Remote in Portugal

About The Role

Join a leading company in the interactive and digital entertainment industry, recognized globally for its innovation and excellence. This is your chance to be part of a dynamic and multicultural team while providing top-tier support to customers.

Responsibilities

• Respond efficiently and effectively to customer inquiries within the defined timescales.
• Develop and maintain full technical knowledge of the products and services.
• Handle all correspondence as required/requested.
• Accurately log all calls in line with established procedures.
• Maintain and update job-related administrative tasks responsibly.
• Identify when a query or issue should be escalated to another department or senior staff.

Compensation & Benefits

• Comprehensive relocation support to Lisbon for candidates relocating within Europe;
• Competitive monthly salary;
• Health benefits and various other discounts;
• Full training provided by certified instructors;
• Opportunities for career advancement and professional development;

You are giving your GDPR consent for your CV details to be shared directly with our client for the purpose of recruitment.

Qualifications (Sample Skills)

• Customer, digital, and technical knowledge
• Problem solving, communication, and issue escalation
• Bilingual in Hebrew and English; multilingual communication
• Administrative tasks and customer support experience
• Entertainment industry familiarity

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Other

Industries

• Human Resources Services

Referrals increase your chances of interviewing at TalenTrail by 2x

Get notified about new Support Representative jobs in Portugal.

Related roles

• Customer Support Representative (Remote EU)
• Customer Service Representative (Associate Trainee)
• French Back Office Agent or Customer Support Agent - Relocation Abroad
• French Customer Service Representatives Remote in PT
• Customer Service Advisor - French Speaker (Remote Position)
• French Customer Service Advisor (Fully Remote)
• Remote Experience Specialist French Speaker | Work from Anywhere in Portugal!
• Payment Solutions Support Agent (French, remote)
• Flemish remote Customer Service in Porto
• Swedish Speaking Customer Service Jobs In Bulgaria - Fully Paid Relocation

We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.