Costumer Support Agent - Hebrew Speaker

TalenTrail

Portugal

Remote

EUR 17,000 - 23,000

Full time

14 days+

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Benefits offered by this job

Comprehensive relocation support

Competitive monthly salary

Health benefits

Full training by certified instructors

Opportunities for career advancement

Job summary

A leading company in digital entertainment is seeking a Support Representative to provide top-tier customer support remotely from Portugal. Candidates should be bilingual in Hebrew and English with strong problem-solving and communication skills. The role includes handling customer inquiries, maintaining product knowledge, and logging interactions accurately. Comprehensive training and competitive compensation are offered.

Qualifications

Bilingual in Hebrew and English, with additional multilingual skills.
Experience in customer support roles with technical knowledge.
Excellent problem-solving and communication skills.
Fluency in Hebrew and English; multilingual communication is a plus.
Strong administrative and data-entry capabilities.

Responsibilities

Respond efficiently to customer inquiries within timelines.
Develop full technical knowledge of products and services.
Log all customer interactions accurately.
Update and manage job-related administrative tasks.
Identify when issues should be escalated to senior staff.
Collaborate with other departments to resolve customer needs.

Skills

Customer, digital, and technical knowledge

Problem solving

Communication

Bilingual in Hebrew and English

Administrative tasks experience

Entertainment industry familiarity

Tools

CRM software

Ticketing systems

Job description

Overview

4 weeks ago Be among the first 25 applicants

Join a leading company in the interactive and digital entertainment industry, recognized globally for its innovation and excellence. This is your chance to be part of a dynamic and multicultural team while providing top-tier support to customers.

Location: Remote in Portugal

About The Role

Responsibilities

Respond efficiently and effectively to customer inquiries within the defined timescales.
Develop and maintain full technical knowledge of the products and services.
Handle all correspondence as required/requested.
Accurately log all calls in line with established procedures.
Maintain and update job-related administrative tasks responsibly.
Identify when a query or issue should be escalated to another department or senior staff.

Compensation & Benefits

Comprehensive relocation support to Lisbon for candidates relocating within Europe;
Competitive monthly salary;
Health benefits and various other discounts;
Full training provided by certified instructors;
Opportunities for career advancement and professional development;

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Qualifications (Sample Skills)