Remote Customer Service Representative with Italian

Cross Border Talents; Lisboa; Teletrabalho; EUR 25 000 - 35 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive salary and benefits package

Meal vouchers

Ongoing training

Resumo da oferta

A leading recruitment firm is seeking a Remote Customer Service Representative fluent in Italian and English to support users across various channels. The ideal candidate will manage customer escalations and tailor communication in line with the company's brand. This position offers a competitive salary, meal vouchers, and ongoing training. Interested candidates should apply by sending their CV via email.

Qualificações

• Native Italian with excellent English communication skills.
• Previous customer service experience is a plus.
• Residence in Continental Portugal.

Responsabilidades

• Provide support across phone, email, chat, social media.
• Tailor brand's voice for private and public communication.
• Manage customer escalations and document case information.

Conhecimentos

Native Italian

Excellent English communication skills

Previous customer service experience

Formação académica

High school diploma or higher

Descrição da oferta de emprego

Overview

Remote Customer Service Representative with Italian

Job Openings Remote Customer Service Representative with Italian

About the job

Location: Portugal (Remote - Work From Home)

Are you an Italian maestro ready to make waves in the world of customer service? We're on the lookout for enthusiastic individuals to join a top-tier company.

Key Responsibilities

• Proficient in providing support to users across diverse channels including phone, email, chat, and social media for Pre-Sales, General Inquiries, and technical issues as assigned.
• Skilled at tailoring the brand\'s voice and tone to suit both private communication channels (phone, email, chat, messaging) and public platforms (social media, forums, e-commerce reviews).
• Demonstrated ability to manage customer escalations effectively by responding appropriately and escalating issues and customers to higher tiers of support as per established guidelines. Additionally, proficient in documenting relevant case information and handling inbound customer requests with accuracy.

Qualifications and Requirements

• Native Italian with excellent English communication skills.
• Previous customer service experience is a plus.
• High school diploma or higher
• Residence in Continental Portugal

How to Apply

If you\'re passionate about customer service and ready to take your career to the next level, we\'d love to hear from you! Take the first step by sending your CV to my email: [e-mail]

Benefits

• Competitive salary and benefits package.
• Stay energized with meal vouchers, savouring the culinary delights of Portugal.
• Ongoing training is provided to ensure you\'re always at the top of your game.