Italian Customer Support Representative

Cbtalents; Guimarães; Presencial; EUR 26 000 - 38 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Competitive Salary

Remote work in Portugal

Relocation support

Resumo da oferta

CBTalents seeks an Italian-speaking Technical Customer Support Specialist to provide bilingual support (Italian and English) for a tech project based in Portugal. This remote role requires candidates to be based in Portugal or willing to relocate, with relocation support offered.

Responsibilities include resolving technical inquiries, documenting cases, and delivering a positive customer experience. Fluency in Italian and English is required; prior customer service is preferred.

Qualificações

• Fluent in Italian and English.
• Tech-savvy and comfortable handling technical inquiries.
• Strong communication skills.
• Good problem-solving ability and quick thinking.
• Detail-oriented and able to track issues properly.
• Empathetic, patient, and customer-focused.
• Able to stay calm and focused in high-pressure situations.
• Previous customer service experience preferred; sales exposure a plus.

Responsabilidades

• Provide technical customer service and support.
• Identify, troubleshoot, and resolve customer issues efficiently.
• Handle customer inquiries and complaints with professionalism and empathy.
• Clearly explain technical solutions to customers.
• Track customer issues and ensure accurate documentation.
• Follow up on cases until resolution.
• Maintain a positive customer experience and build customer loyalty.

Conhecimentos

Tech-savvy

Communication

Problem solving

Attention to detail

Empathy

Composure under pressure

Customer service experience

Sales exposure (nice-to-have)

Descrição da oferta de emprego

Location: Lisbon, Portugal
Work Model: Remote, Portugal-based
Employment Type: Full-time
Language Requirement: Italian and English

About The Role

We are hiring an Italian-speaking Technical Customer Support Specialist for a tech customer service project based in Portugal.

In this role, you will provide customer support in Italian and English, assist users with technical inquiries, resolve customer issues, document cases accurately, and help turn challenging situations into positive customer experiences.

This is a remote position, but candidates must be based in Portugal or willing to relocate. Relocation support is provided for eligible candidates.

Responsibilities

• Provide technical customer service and support
• Identify, troubleshoot, and resolve customer issues efficiently
• Handle customer inquiries and complaints with professionalism, empathy, and patience
• Clearly explain technical solutions to customers
• Track customer issues and ensure accurate documentation
• Follow up on cases until resolution
• Maintain a positive customer experience and build customer loyalty

Requirements

• Fluent in Italian and English
• Tech-savvy and comfortable handling technical inquiries
  Strong communication skills
• Good problem-solving ability and quick thinking
• Detail-oriented and able to track issues properly
• Empathetic, patient, and customer-focused
• Able to stay calm and focused in high-pressure situations
• Previous customer service experience is preferred
• Previous sales experience is a plus, but not mandatory

Benefits

• Competitive Salary
• Remote work model, based in Portugal
• Relocation support provided

Interested candidates are welcome to apply by submitting their updated CV to [e-mail]

Only candidates fluent in both Italian and English and currently based in Portugal or EU passport holders open to relocation will be considered.