Customer Success Manager (Remote, Portugal)

Easygenerator; Portugal; Presencial; EUR 42 000 - 64 000; Tempo integral

Resumo da oferta

Easygenerator is seeking a Customer Success Manager to own a portfolio of accounts and ensure high satisfaction, retention and growth across industries and geographies. You will build trusted relationships with key stakeholders and act as a strategic advisor to help customers achieve their business outcomes.

You will proactively assess account health, identify risks, and lead mitigation plans while driving regular check-ins, QBRs, and strategic discussions.

Qualificações

• Bachelor's degree or higher.
• 2-3 years in Customer Success or key account management; plus but not required.
• Excellent written and spoken English; ability to lead conversations and listen.

Responsabilidades

• Own and manage a portfolio of accounts with high satisfaction, retention, and growth.
• Build and sustain relationships with key stakeholders as a trusted advisor.
• Assess account health scores and proactively improve them.
• Identify risks and lead mitigation plans with customer stakeholders.
• Lead regular check-ins, QBRs, and strategic discussions with customers.
• Develop and execute strategic success plans to support retention and upsell opportunities.
• Voice of the customer internally to influence roadmap decisions.

Conhecimentos

Account management

Customer success

Relationship building

English proficiency

Negotiation

Strategic thinking

Formação académica

Bachelor's degree

Ferramentas

CRM (Salesforce)

Descrição da oferta de emprego

Join Easygenerator and help customers unlock the full value of e-learning

Step into an exciting role with an innovative e-learning software company in the EdTech space as a Customer Success Manager. Easygenerator is a fast-growing scale-up revolutionizing e-learning with our award-winning authoring tool. Join us to build trustful relationships with customers across a broad range of industries and geographies, and drive the retention, expansion, and advocacy that fuel our growth.

What You Will Be Doing

• Own and manage a portfolio of accounts, ensuring high levels of customer satisfaction, retention, and growth.
• Build and sustain strong relationships with key stakeholders, acting as a trusted advisor to help customers achieve their business outcomes.
• Objectively assess account health scores and proactively take action to improve them.
• Identify potential risks within accounts early and lead mitigation plans in collaboration with customer stakeholders.
• Lead regular check-ins, Quarterly Business Reviews (QBRs), and strategic discussions with customers.
• Develop and execute strategic success plans tailored to each customer's objectives, supporting retention and unlocking expansion and upsell opportunities.
• Act as the voice of the customer internally, providing feedback to Product and influencing roadmap decisions.

What You Will Bring

• A bachelor's degree or higher.
• 2-3 years of Customer Success or key account management experience; prior experience is a plus but not required.
• Excellent written and spoken English, with the ability to communicate clearly and lead conversations while knowing when to listen.
• A commercial mindset and passion for negotiating strong outcomes for both customers and internal stakeholders.
• A customer-oriented approach, with the ability to identify the real need behind a request.

Nice to have

• A passion for HR tech and familiarity with the latest trends in the space.

Ready to Join Us?

If you're passionate about building trusted customer relationships and helping teams unlock the value of learning, we'd love to hear from you.