CES Advisor - Catalan Speaker (opens in new tab)

Nestle SA; Linda-a-Velha; Hybrid; EUR 24,000 - 34,000; Full time

Benefits offered by this job

Flexible working environment

Meal allowance-card

Company equipment

Job summary

Nestlé Business Solutions (NBS) is hiring for a 100% remote Customer Support role. The team works Monday to Friday, 8am to 7pm with rotating shifts. Fluency in Catalan and English is required, and the candidate will engage with customers via phone, email, and social channels to resolve issues and provide product guidance.

You will help expand Nestlé CES standards, contribute to knowledge bases, and collaborate with stakeholders across global teams, in a dynamic, multicultural environment.

Qualifications

• Fluent spoken and written Catalan and English.
• Strong communication and problem-solving skills.
• Ability to multitask and adapt tone for different brands and channels.
• Familiarity with CRM systems is a plus.

Responsibilities

• Respond to customer queries via phone and written channels in a timely, accurate manner.
• Identify needs and help customers use specific features.
• Record consumer requests in internal databases.
• Share feature requests and workarounds with stakeholders.

Skills

Catalan

English

Communication

Problem solving

Multi-tasking

CRM systems

Job description

100% remote: 5 days a week - Monday to Friday - 8am to 7pm (rotating shifts)

Languages: Native/Near native Catalan and fluent English

About us

Nestlé Business Solutions (NBS) is at the heart of the Nestlé Group. We provide Supply Chain, Financial, HR, Digital & Social Media, CRM and Consumer Engagement solutions to enable Nestlé to engage with millions of consumers worldwide. We are a multicultural and diverse team of professionals. We are passionate about digital innovation and driving continuous improvement processes with colleagues across the world.

We are looking for talents who are eager to learn, team player, digitally-savvy, with an entrepreneurial mindset, and who can flourish in a fast-paced, dynamic environment.

If this describes you and you are looking to join a business where you can really add value, it is time to consider joining NBS!

At Nestlé Business Solutions (NBS), diversity and inclusion are core values. If you have any special needs, count on us to adapt your position.

A day in the life of...

• Respond to customer queries via phone and written channels (including social media) ina timelyandaccurateway
• Identifycustomer needs and help customers use specific features
• Encoding internal databases with information about consumers' requests
• Share feature requests and effective workarounds with relevant stakeholders
• Inform customers about new features,functionalitiesand campaigns
• Follow up with customers to ensure their issues are resolved
• Gather consumers' feedback and complete a FAQ database and knowledge-based documents
• Treat serious and sensitive consumer contacts following the specific guidelines
• Ensure Nestlé CES Standard Instructions on Consumer Complaints Handling process is handled appropriately and in a timely manner
• Redirect consumer questions to appropriate stakeholders in case of impossibility in providing an answer

What will make you successful

• Fluent Spoken and Written Knowledge in Catalan and English
• Ability to adapt tone of voice todifferent brandsand written channels
• Having previous experience as a Customer Support Specialist or similar CS role is a plus, but not mandatory
• Familiarity with Nestlé industry is a plus
• Understanding of how CRM systems work is also a plus
• Excellent communication and problem-solving skills
• Multi-taskingabilities

What we offer

Here at NBS we care about our Talents and we continuously work to have our teams engaged and our people achieving their best professional performance, without forgetting personal development and work-life balance. Joining us will bring you:

• Development ofexpertisein Nestlé’s Shared SolutionsBusiness
• Immersion in a culturally diverse team
• Local andinternationalexposure
• Flexible working environment
• Engagement and wellbeing activities
• Competitive salary and annual bonus according to your performance
• Mealallowancecard
• FlexBenefits -atNBSyou canchoosewhat benefits are more suitable for youMake part of the Nestlé Club and get discount in several partners
• Free coffee (and good coffee) at the office
• Shop withspecial discountsfor employees
• Company equipment according to professional needs
• Medical support available at the office
• E-learning courses and training program to get you where you aim to be
• Career progression and possibilities for international career