Remote Consumer Engagement Advisor

Nestle SA; Lisboa, Braga; Hybrid; EUR 20,000 - 28,000; Full time

Benefits offered by this job

Meal allowance card

Flex Benefits

Annual bonus

Office coffee

Job summary

Nestlé Business Solutions (NBS) is hiring a Consumer Engagement Services Advisor to assist Nestlé consumers with questions via phone, email, chat and social platforms. You will resolve queries, guide users through features, and document feedback in internal databases.

The role requires fluent English, strong communication, and CRM familiarity. It offers a full-time, remote-friendly schedule (8h–18h, Mon–Fri) with Nestlé’s supportive culture in Lisbon/Portugal.

Qualifications

• Experience as a Customer Support Specialist or similar CS role.
• Fluent in English (spoken and written).
• Ability to adapt tone of voice to different brands and channels.
• Understanding how CRM systems work.
• Excellent communication and problem-solving skills.
• Multitasking abilities.

Responsibilities

• Respond to consumer queries via phone and written channels (email, chat, social media).
• Identify consumer needs and help users with features.
• Document consumer requests in internal databases and share feedback with stakeholders.
• Inform customers about new features and campaigns; follow up to ensure resolution.
• Redirect questions to appropriate teams when needed.

Skills

Customer support

English proficiency

Communication skills

Problem solving

CRM systems

Multitasking

Tools

CRM systems

Job description

Nestlé Business Solutions (NBS) is hiring a Consumer Engagement Services Advisor to assist Nestlé consumers with questions via phone, email, chat and social platforms. You will resolve queries, guide users through features, and document feedback in internal databases.

The role requires fluent English, strong communication, and CRM familiarity. It offers a full-time, remote-friendly schedule (8h–18h, Mon–Fri) with Nestlé’s supportive culture in Lisbon/Portugal.