French + English Customer Service Representative

Cross Border Talents; Porto; In loco; EUR 27.000 - 36.000; Tempo pieno

Descrizione del lavoro

Cross Border Talents is seeking a Customer Service Representative fluent in French and English to deliver high-quality support from Porto, Portugal. The role is on-site and covers multiple markets, addressing inquiries and resolving issues related to healthcare or technical products.

The ideal candidate will have strong communication skills, problem-solving abilities, and the capacity to learn large amounts of information. Experience in healthcare, diabetes, or medical devices is an advantage.

Competenze

• Fluent French and advanced English (C1 level).
• Excellent communication, active listening, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to manage customer complaints, handle sensitive situations, and work under pressure.
• Ability to learn and retain large amounts of information.
• Experience in healthcare, technical support, diabetes, or medical devices is an advantage.

Mansioni

• Provide high-quality customer support and ensure customer satisfaction.
• Handling inquiries, resolving customer issues, and assisting multiple markets.
• Provide support related to healthcare or technical products and services.

Conoscenze

Fluent French

Advanced English

Communication skills

Problem solving

Attention to detail

Learning ability

Healthcare experience

Descrizione del lavoro

Customer Service Representative – French & English

Location: Porto, Portugal | Work Model: On-site, Start date: 12/11/1026

I am seekinga Frenchand English-speaking Customer Service Representative to provide high-quality customer support and ensure customer satisfaction. Responsibilities include handling inquiries, resolving customer issues, assisting multiple markets, and providing support related to healthcare or technical products and services.

Requirements

• Fluent French and advanced English (C1 level).
• Excellent communication, active listening, and problem-solving skills.
• Strong organizational skills and attention to detail.
• Ability to manage customer complaints, handle sensitive situations, and work under pressure.
• Ability to learn and retain large amounts of information.
• Experience in healthcare, technical support, diabetes, or medical devices is an advantage.

• Rotating shifts Monday to Sunday, covering 24/7 operations, with two rotating days off.
• Occasional night shifts between 22:00 and 07:00.

Note: Relocation support is not offered for this language market.

EU Passport OR Valid Portuguese work documents