Remote B2B Travel Agent (German/French/Italian)

Grow-Talent.com; Lisboa; Hybrid; EUR 21,000 - 32,000; Full time

Benefits offered by this job

Medical plans

Dental benefits

Vision benefits

Dynamic team

Job summary

Grow-Talent.com is hiring a B2B Travel Agent who speaks German, French or Italian to join a fast-moving travel management team. The role supports travelers remotely or in a Lisbon hybrid setup, handling travel queries, bookings, and issue resolution with a focus on excellent customer service.

Fluency in German/French/Italian and English (B2) is required, along with prior travel customer service experience and mandatory GDS exposure.

Qualifications

• Native/fluent in German, French or Italian, and fluent in English (B2 or higher).
• Prior customer service experience, ideally in travel/hospitality.
• GDS systems experience is mandatory (Sabre, Amadeus, Galileo, Worldspan).
• Metrics-driven with strong communication skills, capable of personalized interactions.
• Team player who collaborates and shares feedback with colleagues.

Responsibilities

• Assist travelers with personalized support and travel-related issues.
• Resolve travel or tech queries, including last-minute situations.
• Stay updated on travel industry knowledge and platform features.
• Build relationships across global teams and provide product feedback.
• Aim to meet and exceed KPIs and performance targets.

Skills

German language

French language

Italian language

English (B2+)

Tools

Sabre

Amadeus

Galileo

Worldspan

Job description

Grow-Talent.com is hiring a B2B Travel Agent who speaks German, French or Italian to join a fast-moving travel management team. The role supports travelers remotely or in a Lisbon hybrid setup, handling travel queries, bookings, and issue resolution with a focus on excellent customer service.

Fluency in German/French/Italian and English (B2) is required, along with prior travel customer service experience and mandatory GDS exposure.