Regulatory AI Operations Specialist (Lisbon)

Gentek.ai; Lisboa; Presencial; EUR 45 000 - 65 000; Tempo integral

Resumo da oferta

Gentek.ai in Lisbon is building an operations hub and this is a founding hire for that team. You will monitor live client activity across Gentek's AI systems, acting as the human checkpoint on what the AI is doing for clients.

You’ll triage and resolve exceptions, escalate where needed to product or engineering, and serve as the operational point of contact for client reporting queries. The role offers growth as the Lisbon team scales and deep exposure to regulatory reporting and AI operations.

Qualificações

• 2–5 years in regulatory reporting operations (EMIR, SFTR, MiFIR, or similar regimes).
• Comfortable owning live monitoring and incident response in a fast-moving startup.

Responsabilidades

• Monitor live client activity across Gentek's AI systems day-to-day, catching issues, anomalies, and exceptions as they happen.
• Work in close coordination with the agentic operation layer, acting as the human checkpoint on what the AI is doing for clients.
• Triage and resolve exceptions, escalating where needed to product or engineering.
• Be the operational point of contact for client reporting queries, keeping clients confident in what our systems are doing.
• Feed patterns you see back into the product team to improve the AI's accuracy and coverage.
• Help shape process and structure as the Lisbon team grows, alongside our Head of Operations.

Conhecimentos

Regulatory reporting operations

Attention to detail

Incident response

Descrição da oferta de emprego

Gentek.ai in Lisbon is building an operations hub and this is a founding hire for that team. You will monitor live client activity across Gentek's AI systems, acting as the human checkpoint on what the AI is doing for clients.

You’ll triage and resolve exceptions, escalate where needed to product or engineering, and serve as the operational point of contact for client reporting queries. The role offers growth as the Lisbon team scales and deep exposure to regulatory reporting and AI operations.