Regional Operations Leader - Drive Performance & Growth

Indie Campers; Lisboa; On-site; EUR 65,000 - 100,000; Full time

Job summary

Indie Campers is seeking an experienced Regional Operations Lead to manage and support a team of Operations Analysts across a defined region. You will drive regional operational strategies, ensure SOP compliance, and monitor KPIs to improve customer satisfaction and efficiency.

You will lead a team, manage supplier relationships, and drive procurement when needed. The role requires travel within the region and strong execution skills to align central and local teams with company playbooks.

Qualifications

• 5+ years of experience in operations, logistics, supply chain, or project management with multi-site exposure.
• 2+ years of experience managing teams, including performance management and coaching.
• Strong background in supplier/partner management and procurement.
• Proficiency in analyzing and acting on operational KPIs and dashboards.
• Excellent organizational and multitasking skills in a fast-paced environment.
• Practical, solution-oriented mindset with focus on execution.
• Strong interpersonal and communication skills.
• Fluency in English (mandatory).
• Availability to travel frequently within the region.

Responsibilities

• Oversee daily operational processes across the region, ensuring coordination with local depots and Operations Analysts.
• Ensure full compliance with SOPs, especially in health & safety, facilities, stock management, and service delivery.
• Monitor and drive results on core KPIs, particularly customer satisfaction, ancillary availability, and efficiency.
• Conduct regular field visits to assess operations, identify bottlenecks, and implement corrective actions.
• Serve as the right arm of the Regional Director and act as the BROM’s replacement during absences.
• Lead and develop a team of Operations Analysts through regular 1:1s, team check-ins, and coaching.
• Support team members in partner management, project delivery, and continuous improvement.
• Collaborate with the People team on hiring, onboarding, and training initiatives.
• Act as the main regional contact for key suppliers (laundry, cleaning, gas, real estate, etc.).
• Lead procurement and negotiations when needed, and assess supplier performance to ensure SLA compliance and drive improvements.
• Lead strategic initiatives like depot openings, relocations, and fleet projects.
• Continuously improve processes for speed, cost-efficiency, and consistency, using data and insights to evolve standards and playbooks.
• Act as a bridge between central and local teams, ensuring effective communication and alignment.
• Collaborate with functional departments to resolve blockers and improve regional performance.
• Provide regular updates on performance, risks, and opportunities to regional and strategy leadership.

Skills

Operations

Logistics

People management

Supplier management

Procurement

KPIs / Dashboards

Data-driven

Communication

Job description

Indie Campers is seeking an experienced Regional Operations Lead to manage and support a team of Operations Analysts across a defined region. You will drive regional operational strategies, ensure SOP compliance, and monitor KPIs to improve customer satisfaction and efficiency.

You will lead a team, manage supplier relationships, and drive procurement when needed. The role requires travel within the region and strong execution skills to align central and local teams with company playbooks.