Regional Operations Lead: Strategy & Execution

Indie Campers; Lisboa; Presencial; EUR 60 000 - 90 000; Tempo integral

Resumo da oferta

Indie Campers in Lisbon is seeking an experienced Regional Operations Lead to drive regional execution and people development across a defined region. You will coordinate with depots, oversee Analysts, and ensure compliance with SOPs to optimize customer satisfaction and efficiency.

Reporting to the Regional Director, you will lead supplier management, regional projects, and cross-functional collaboration while traveling within the region to support ops and accelerate improvements.

Qualificações

• 5+ years of experience in operations, logistics, supply chain, or project management.
• 2+ years of experience managing teams, including performance management and coaching.
• Strong background in supplier/partner management and procurement.
• Proficiency in analyzing and acting on operational KPIs and dashboards.
• Excellent organizational and multitasking skills in a fast-paced environment.
• Fluency in English (mandatory).
• Availability to travel frequently within the region.

Responsabilidades

• Oversee daily regional operational processes across the region with depots and Analysts.
• Ensure SOP compliance in health & safety, facilities, stock management, and service delivery.
• Monitor KPIs: customer satisfaction, ancillary availability, and efficiency.
• Conduct field visits to assess operations and implement corrective actions.
• Serve as the Regional Director's right arm and act as the BROM’s replacement.
• Lead and develop a team of Operations Analysts through coaching and reviews.
• Collaborate with People team on hiring, onboarding, and training initiatives.
• Act as main regional contact for suppliers and lead procurement when needed.
• Lead strategic initiatives like depot openings, relocations, and fleet projects.
• Drive process improvements using data to evolve playbooks.

Conhecimentos

Operations experience

Logistics

People management

Supplier management

Procurement

KPIs & dashboards

English fluency

Ferramentas

Data analytics tools

Descrição da oferta de emprego

Indie Campers in Lisbon is seeking an experienced Regional Operations Lead to drive regional execution and people development across a defined region. You will coordinate with depots, oversee Analysts, and ensure compliance with SOPs to optimize customer satisfaction and efficiency.

Reporting to the Regional Director, you will lead supplier management, regional projects, and cross-functional collaboration while traveling within the region to support ops and accelerate improvements.