Regional Head of Revenue Operations

Mercer; Lisboa; Hybrid; EUR 110,000 - 150,000; Full time

Benefits offered by this job

Hybrid work model

Career development

Global exposure

Supportive leaders

Job summary

Oliver Wyman in Lisbon seeks a Regional Head of Revenue Operations to lead the end-to-end project lifecycle across Europe, ensuring governance and operational excellence. You will oversee the Europe Project Setup team, manage revenue operations including forecasting, invoicing and cash collection, and collaborate with FP&A, Controllership and Technology to implement AI, automation and ERP solutions.

The role is hybrid with a three-day in-office requirement, offering opportunities to influence

Qualifications

• Senior leadership in project lifecycle, revenue control, or finance operations.
• Deep understanding of work in progress, billing and revenue recognition.
• Strong commercial judgement with ability to interpret complex contracts and influence senior stakeholders.
• Experience leading operational improvement or transformation across international teams.

Responsibilities

• Lead Europe Project Setup team delivering high-quality setup across the region.
• Own regional Revenue Operations framework for project setup, forecasting, invoicing and cash collection.
• Act as escalation point for complex lifecycle matters and Partner enquiries.
• Collaborate with FP&A, Controllership, Talent Management and Technology to govern revenue and commercial arrangements.
• Redesign Europe’s project lifecycle model and champion AI, automation and ERP capabilities.
• Own roadmap for project lifecycle systems with Tech and Global Finance.
• Monitor performance via KPIs and provide actionable governance insights.

Skills

Strategic leadership

Stakeholder influence

Financial acumen

Process optimization

AI & automation awareness

Tools

Salesforce

ERP systems

Tableau

Power BI

Job description

We are seeking a talented individual - Regional Head of Revenue Operations, to join Oliver Wyman, a Marsh business. This role will be based in Lisbon.

This is a hybrid role that has a requirement of working at least three days a week in the office.

As Regional Head of Revenue Operations, you will lead the operational execution and ongoing evolution of Oliver Wyman Europe’s end-to-end project lifecycle, ensuring projects move efficiently from setup through invoicing and cash collection with strong governance, commercial accuracy and operational excellence. You will lead the Europe Project Setup team and act as the senior escalation point for complex project lifecycle matters, working closely with Partners and cross-functional Finance and Technology teams to simplify processes, strengthen revenue operations and drive the adoption of AI, automation and ERP capabilities.

We will count on you to:

• Lead the Europe Project Setup team, ensuring consistent, high-quality project setup delivery across the region while developing capability, balancing workload and maintaining resilient service levels across markets.
• Own the regional Revenue Operations control framework across project setup, backlog management, forecasting, invoicing and cash collection, maintaining accurate project and backlog data to support revenue reporting and commercial decision-making.
• Act as the senior escalation point for complex project lifecycle matters and Partner enquiries, providing hands‑on support for non‑standard commercial arrangements and periods of peak demand.
• Partner with FP&A, Controllership, Talent Management and Technology teams to determine the appropriate operational treatment of revenue and commercial arrangements and strengthen governance across the project lifecycle.
• Lead the redesign of Europe’s project lifecycle operating model, simplifying and standardising processes and championing AI, automation and ERP capabilities that reduce manual effort and improve operational efficiency.
• Own the regional roadmap for project lifecycle systems, working with Technology and Global Finance teams to prioritise enhancements, resolve issues and deliver continuous operational improvements.
• Monitor operational performance and use KPIs, reporting and analysis to provide leadership and Partners with actionable recommendations that improve governance, forecasting reliability and service quality.

What you need to have:

• Experience in a senior project lifecycle management, revenue control or finance operations leadership role within a professional services environment.
• Deep understanding of work in progress, billing and revenue recognition practices.
• Strong commercial judgement, with the ability to interpret complex contracts and influence senior stakeholders and Partners.
• Experience leading operational improvement or transformation initiatives and analysing complex operational or financial information to develop and communicate recommendations across international teams.

What makes you stand out?

• Experience implementing AI or workflow automation within finance or operational processes.
• Experience with ERP, CRM and project lifecycle platforms, with Salesforce experience advantageous.
• Experience using reporting and visualisation tools such as Tableau or Power BI, together with advanced Excel and PowerPoint capability; additional European language skills are advantageous.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact on colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well‑being.