Crew Administrator

Mystic Invest Holding, S.A; Porto; On-site; EUR 27,000 - 47,000; Full time

Job summary

A cruise company is seeking a Crew Purser located in Portugal. This role involves handling crew member sign-on/sign-off processes, managing payroll, and maintaining accurate records. The ideal candidate should possess at least three years' experience in a relevant role, be fluent in English, and have strong administrative and leadership skills. Knowledge of ISO and MLC protocols is essential for ensuring compliance in maritime operations. This position offers an opportunity to work in a dynamic environment on the sea.

Qualifications

• Minimum of three years' experience in a hotel or two years on board a cruise ship in a similar position.
• Any additional foreign language is a plus.
• Excellent accounting skills required.

Responsibilities

• Ensure the efficient clearance of Crew Members through Customs and Immigration.
• In charge of Crew Members sign-on and sign-off process.
• Ensure accuracy of employee records.
• Handle Payroll and cash advances for Crew Members.
• Be the contact person for crew regarding finances.

Skills

Fluent in written and spoken English

Excellent interpersonal skills

Advanced administrative skills

Excellent leadership skills

Good organization skills

Knowledge of MLC and ISO procedures

Tools

Microsoft Excel

Adonis Personal Management System

MXP

Adonis

Job description

Mystic Ocean is a new ocean cruise company based in Portugal, that offers cruises along iconic destinations such as Mediterranean, Baltic and North Seas. With a focus on delivering a value for money experience to its guests, Mystic Ocean is committed to establish a corporate culture focused on creating enriching career paths that create new opportunities for growth to our crew members.

Job Description

• Ensures the efficient clearance of Crew Members signing on and off through Customs and Immigrationby fostering a diplomatic and productive relationship with the relevant officials.The Crew Purser is responsible for the cabin allocation.
• In charge of the Crew Members sign-on and sign-off process, controlling of immigration and sign on documentation such as Travel Documents (passports, Seamans books and visas.
• Ensures accuracy of employee records.
• Does all administrative tasks in the HR Office with regards to Crew Members Payroll, Cash advance, Overtime etc.
• Timesheet and Timesheet Discrepancy control function.
• Is the contact person for all crew and staff members in case of problems and complaints regarding crew finances.
• Keeping track of all Payroll issues on board for crew in order to resolve all issues at the earliest possible opportunity.
• Ensuring all systems (Onboard and Shore side) are updated at all times with correct Crew Manifests, and all relevant Crew Data, including but not limited to uploading of relevant documents.Ensures a smooth operation with regards to Payroll, payment of wages, changes of Bank details, Expenses.
• Handling of Crew Accounts and credit card settlements.
• Prepares Sign-off briefings 2 days prior to the Sign Off date of all crew, to inform them about the procedures, timelines and expectation. Most documents will be handed out already in this meeting, to prevent delays on sign-off.
• Maintains the confidentiality of all crew related information and cases.
• The Crew purser is responsible to make arrangements for any required Medical Appointments as instructed by the Onboard Hospital.
• Forward all information about unscheduled sign off crew (termination, dismissal, resignation, work break, compassionate leave, end of contracts, medical leave) to Shore Side, (Purser for clearance), and Asst. Crew Purser.
• Ensures accuracy of employee records.
• Sign off / Disembarking Payroll in Adonis Personal Management System.

Qualifications

• Minimum of three (3) years’ experience in a hotel on land or two (2) years’ experience on board a cruise ship in similar position required.
• Must be fluent in written and spoken English.
• Any additional foreign language is a plus.
• Excellent interpersonal and public communication skills.
• Must have advanced administrative skills (Microsoft Office, especially Excel) Knowledge in MXP and Adonisis a plus.
• Excellent accounting and organizational skills required.
• Must possess excellent leadership skills and the ability to interact with all levels of people.
• Must be knowledgeable in ISM / ISO, MLC and SQM Matters.

Additional Information

Job Location