Receptionist

TLG Global; Fátima; On-site; EUR 12,000 - 16,000; Full time

Job summary

L Hotel Fátima, opening in October 2026, is building its founding front desk team. As a Receptionist you will welcome guests warmly from check-in to check-out, manage reservations by phone, email, walk-in and OTAs, and handle payments with accuracy.

We offer rotating shifts including mornings and afternoons, weekends, and a role reporting to the Hotel Manager. Fluency in Portuguese and English is required; additional languages are a strong advantage, and prior hotel or customer service

Qualifications

• Professional experience in hotel reception or customer service.
• Fluent in Portuguese and English; additional languages preferred.
• Comfortable with computers; familiarity with PMS is a plus.
• Available for rotating shifts, weekends and public holidays.

Responsibilities

• Check guests in and out and manage room allocations.
• Handle reservations via phone, email, walk-in and OTAs.
• Process payments and balance cash at shift end.
• Provide local information about Fatima sites and tours.
• Coordinate with housekeeping and porter on luggage.
• Register foreign guests per Portuguese reporting requirements.
• Maintain a tidy lobby and front desk.

Skills

Fluent Portuguese

Good English

Spanish/French/Italian advantage

Education

Hospitality qualification

Tools

PMS experience

Job description

About L Hotel Fátima: The Lakhani Group (TLG) is opening L Hotel Fátima on 12 October 2026, and we are building our founding team.

Receptionists are the first point of contact for our guests, many of them pilgrims and international visitors to Fátima. You will deliver a warm, efficient welcome from check-in to check-out. Shift: rotating morning/afternoon, including weekends. Reports to: Hotel Manager.

Key responsibilities:

• Check guests in and out, manage room allocation and issue key cards
• Handle reservations by phone, email, walk-in and online channels (OTAs)
• Process payments, invoices and deposits accurately, and balance the cash float at shift end
• Respond to guest requests and complaints promptly, escalating where needed
• Provide local information on the Sanctuary of Fátima, transport, restaurants and tours
• Coordinate with Housekeeping on room status and with the Porter on luggage
• Register foreign guests in line with Portuguese guest-reporting requirements
• Keep the lobby and front desk tidy and presentable

Applications are reviewed daily and interviews run on a rolling basis until positions are filled.

Requirements

• Fluent Portuguese and good English; Spanish, French or Italian is a strong advantage
• Previous experience in hotel reception or customer service
• Comfortable with computers; experience with a property management system (PMS) is a plus
• Friendly, well-presented and calm under pressure
• Available for rotating shifts, weekends and public holidays
• Nice to have: hospitality or tourism qualification; another language common among tourists
• training before opening
• Join a brand-new hotel team from day one