Quality Engineer – Customer Service

Conextivity; Amarante; Presencial; EUR 35 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Canteen

Personal Accident Insurance

Flexible working policy

Social events and team initiatives

Career growth opportunities

Internal mobility and career dev

Gym partnerships

Resumo da oferta

Conextivity in Amarante, Portugal, is seeking a Quality Engineer – Customer Service to ensure product quality and customer satisfaction. You will handle non-conformities, lead CAPA, and prepare 8D reports in English and/or French.

You will work with ISO standards, DIN EN 10204, and SAP, driving improvements in QA processes while maintaining strong documentation and cross-functional communication.

Qualificações

• Bachelor’s degree in Engineering (Mechanical/Industrial or related).
• Proven experience as Quality Engineer/Technician, preferably automotive.
• Strong knowledge of mechanics, drawings, processes, injection molding, surface treatment.
• Experience in handling non-conformities and customer complaints.
• Experience with structured problem-solving (Ishikawa, 5 Whys, 8D).
• Familiarity with ISO 9001/45001/14001/13485 and DIN EN 10204.
• Knowledge of measurement/inspection equipment and calibration.
• Experience with SAP and MS Office; English required; French/German is a plus.

Responsabilidades

• Ensure the effective handling of assigned customer non-conformities and complaints.
• Ensure the segregation and control of non-conforming products.
• Define, implement, and monitor corrective and preventive actions (CAPA).
• Prepare and issue 8D reports (in English and/or French) in response to customer non-conformities.
• Lead problem-solving activities, perform root cause analysis, and follow up on corrective actions.
• Prepare Certificates of Conformity in accordance with DIN EN 10204 or specific customer requirements.
• Maintain understanding of technical documentation applicable to products and processes.
• Propose and implement improvements to QA processes to reduce non-conforming products and scrap rates.
• Inform the Quality Coordinator of any doubts, anomalies, or situations requiring production stoppage.
• Comply with all company policies, health and safety regulations, PPE requirements.
• Support resource waste reduction and recycling initiatives.

Conhecimentos

Quality engineering

Problem solving

Team player

English fluent

Quick learner

Formação académica

Bachelor's degree in Engineering

Ferramentas

SAP

Microsoft Office

Descrição da oferta de emprego

Quality Engineer – Customer Service

For our new Plant in Amarante, near Oporto, Portugal, we are looking for a Quality Engineer – Customer Service. The mission of a Quality Engineer is to ensure the quality of our products and the satisfaction of our customers.

What You Will Do In Your Role

• Ensure the effective handling of assigned customer non-conformities and complaints.
• Ensure the segregation and control of non-conforming products.
• Define, implement, and monitor corrective and preventive actions (CAPA).
• Prepare and issue 8D reports (in English and/or French) in response to customer non-conformities.
• Lead problem-solving activities, perform root cause analysis, and follow up on the implementation of corrective and preventive actions.
• Prepare Certificates of Conformity in accordance with DIN EN 10204 or specific customer requirements.
• Maintain a thorough understanding of the technical documentation applicable to products and processes (work instructions, procedures, specifications, etc.).
• Propose and implement improvements to quality assurance processes aimed at reducing non-conforming products and scrap rates.
• Inform the Quality Coordinator of any doubts, anomalies, or situations requiring production to be stopped.
• Comply with all company policies, procedures, and standards of conduct.
• Adhere to all health and safety regulations.
• Use the required personal protective equipment (PPE) and collective protective equipment.
• Comply with the company’s resource waste reduction practices, including reducing consumption, reusing materials, and separating waste for recycling.

Experience and Skills You Will Bring

• Bachelor’s degree in Engineering (Mechanical Engineering, Industrial Engineering, Industrial Management, or a related field).
• Proven experience as a Quality Engineer or Quality Technician, preferably within the automotive industry.
• Solid technical knowledge of mechanics, engineering drawings, manufacturing processes, injection moulding, surface treatment, assembly, and testing/inspection processes.
• Experience in handling non-conformities and customer complaints.
• Experience in implementing structured problem-solving methodologies (Ishikawa, 5 Whys, 8D, Lessons Learned) and evaluating the effectiveness of corrective actions.
• Knowledge of the following standards: ISO 9001, ISO 45001, ISO 14001, ISO 13485, and DIN EN 10204.
• Knowledge of measurement and inspection equipment, including its proper use and maintenance.
• Proficiency in Microsoft Office applications, particularly Word and Excel, as well as SAP.
• Languages: Fluent English is required; knowledge of French and/or German would be considered an advantage.
• Experience working with SAP.
• Strong team player with an open-minded and flexible approach.
• Ability to learn quickly and adapt to changing environments.
• Excellent communication, analytical thinking, and critical problem-solving skills.
• High level of accuracy, autonomy, and attention to detail.
• Proactive mindset with a strong sense of initiative.

What We Offer

• Integration into a fast-growing multinational company
• Career growth opportunities
• Internal mobility and career development support
• A wide range of partnerships (gyms, healthcare, banks, insurance, etc.)
• Meal allowance
• Canteen
• Personal Accident Insurance
• Flexible working policy (when the role allows)
• Social events and team initiatives
• A great working environment