CUSTOMER SERVICE ENGINEER

Versigent; Lisboa; Presencial; EUR 40 000 - 60 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private health care

Relocation assistance

Learning & development

Recognition for excellence

Community involvement

Resumo da oferta

Versigent is seeking a Customer Quality Engineer to act as the primary quality interface with a leading global automotive customer. You will ensure customer satisfaction, support product launches, coordinate quality activities, and drive issue resolution throughout the lifecycle.

You will collaborate with customers, manufacturing sites, engineering teams, and cross-functional stakeholders to meet quality targets and deliver world-class customer support.

Qualificações

• Minimum 5 years of experience in the automotive industry.
• Experience in Customer Quality, Supplier Quality, Manufacturing Quality, or Quality Management roles.
• Experience with automotive OEM customers.
• Experience supporting product launches and customer-facing quality activities.

Responsabilidades

• Act as the main customer quality contact for assigned automotive customers.
• Lead customer communication regarding quality topics and requirements.
• Coordinate PPAP submissions and customer approvals.
• Support Advanced Quality Planning (AQP) activities throughout project execution.
• Drive resolution of customer quality concerns and coordinate corrective actions.
• Coordinate sorting, containment, and rework activities when required.
• Support manufacturing locations in preparation for customer audits.
• Accompany customer auditors during assessments and quality reviews.
• Support successful product launches (SOP) and ensure customer readiness.
• Represent the Voice of the Customer within the organization.
• Drive continuous improvement initiatives focused on customer satisfaction and product quality.
• Monitor customer performance metrics and support achievement of quality objectives.
• Become a subject matter expert in customer-specific quality systems and processes.

Conhecimentos

Problem solving

Root cause analysis

Communication

Stakeholder management

Team collaboration

Customer focus

Formação académica

Engineering degree

Ferramentas

PPAP

APQP

FMEA

Control Plans

Descrição da oferta de emprego

YOUR ROLE

We are seeking a Customer Quality Engineer to serve as the primary quality interface between Versigent and a leading global automotive customer.

In this customer-facing role, you will play a key part in ensuring customer satisfaction, supporting product launches, coordinating quality activities, and driving resolution of customer concerns throughout the product lifecycle.

You will collaborate closely with customers, manufacturing sites, engineering teams, and cross-functional stakeholders to meet quality targets and deliver world-class customer support.

RESPONSIBILITIES

• Act as the main customer quality contact for assigned automotive customers.
• Lead customer communication regarding quality topics and requirements.
• Coordinate PPAP submissions and customer approvals.
• Support Advanced Quality Planning (AQP) activities throughout project execution.
• Drive resolution of customer quality concerns and coordinate corrective actions.
• Coordinate sorting, containment, and rework activities when required.
• Support manufacturing locations in preparation for customer audits.
• Accompany customer auditors during assessments and quality reviews.
• Support successful product launches (SOP) and ensure customer readiness.
• Represent the Voice of the Customer within the organization.
• Drive continuous improvement initiatives focused on customer satisfaction and product quality.
• Monitor customer performance metrics and support achievement of quality objectives.
• Become a subject matter expert in customer-specific quality systems and processes.

YOUR BACKGROUND

• Bachelor's or Master's Degree in Engineering.
• Minimum 5 years of experience within the automotive industry.
• Experience in Customer Quality, Supplier Quality, Manufacturing Quality, or Quality Management roles.
• Experience working directly with automotive OEM customers.
• Experience supporting product launches and customer-facing quality activities.

QUALIFICATIONS

• Solid knowledge of PPAP, APQP, FMEA, Control Plans, and automotive quality tools.
• Understanding of IATF 16949 and automotive quality standards.
• Strong problem-solving and root cause analysis skills.
• Experience managing customer quality concerns and coordinating corrective actions.
• Ability to work effectively with cross-functional teams and manufacturing locations.
• Excellent communication and stakeholder management skills.
• Customer-focused mindset with strong relationship-building capabilities.

WHY JOIN US?

• Grow with purpose. We invest in our people by creating opportunities to build skills, take on new challenges, and develop over time.
• Do work that shows up in the real world. What you contribute here powers systems that are critical to how industries operate and evolve. The impact is visible and lasting.
• Succeed with the right support. We provide the tools, resources, and environment needed to perform at a high level and sustain that success.

YOUR BENEFITS AT VERSIGENT

• Private health care effective day 1 of employment
• Relocation assistance may be available
• Learning and development opportunities
• Recognition for innovation and excellence
• Opportunities to give back to the community

Please note that to be considered for this position, candidates must be legally eligible to work in Portugal. This includes having:

• Valid residence permit or working visa
• Portuguese Tax Identification Number (NIF)
• Portuguese Social Security Number (NISS)

Please send your CV in English! APPLY TODAY!

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Versigent is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other characteristic protected by law.