Quality Engineer: Customer Service & CAPA Innovator

Conextivity; Amarante; Presencial; EUR 35 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Meal allowance

Canteen

Personal Accident Insurance

Flexible working policy

Social events and team initiatives

Career growth opportunities

Internal mobility and career dev

Gym partnerships

Resumo da oferta

Conextivity in Amarante, Portugal, is seeking a Quality Engineer – Customer Service to ensure product quality and customer satisfaction. You will handle non-conformities, lead CAPA, and prepare 8D reports in English and/or French.

You will work with ISO standards, DIN EN 10204, and SAP, driving improvements in QA processes while maintaining strong documentation and cross-functional communication.

Qualificações

• Bachelor’s degree in Engineering (Mechanical/Industrial or related).
• Proven experience as Quality Engineer/Technician, preferably automotive.
• Strong knowledge of mechanics, drawings, processes, injection molding, surface treatment.
• Experience in handling non-conformities and customer complaints.
• Experience with structured problem-solving (Ishikawa, 5 Whys, 8D).
• Familiarity with ISO 9001/45001/14001/13485 and DIN EN 10204.
• Knowledge of measurement/inspection equipment and calibration.
• Experience with SAP and MS Office; English required; French/German is a plus.

Responsabilidades

• Ensure the effective handling of assigned customer non-conformities and complaints.
• Ensure the segregation and control of non-conforming products.
• Define, implement, and monitor corrective and preventive actions (CAPA).
• Prepare and issue 8D reports (in English and/or French) in response to customer non-conformities.
• Lead problem-solving activities, perform root cause analysis, and follow up on corrective actions.
• Prepare Certificates of Conformity in accordance with DIN EN 10204 or specific customer requirements.
• Maintain understanding of technical documentation applicable to products and processes.
• Propose and implement improvements to QA processes to reduce non-conforming products and scrap rates.
• Inform the Quality Coordinator of any doubts, anomalies, or situations requiring production stoppage.
• Comply with all company policies, health and safety regulations, PPE requirements.
• Support resource waste reduction and recycling initiatives.

Conhecimentos

Quality engineering

Problem solving

Team player

English fluent

Quick learner

Formação académica

Bachelor's degree in Engineering

Ferramentas

SAP

Microsoft Office

Descrição da oferta de emprego

Conextivity in Amarante, Portugal, is seeking a Quality Engineer – Customer Service to ensure product quality and customer satisfaction. You will handle non-conformities, lead CAPA, and prepare 8D reports in English and/or French.

You will work with ISO standards, DIN EN 10204, and SAP, driving improvements in QA processes while maintaining strong documentation and cross-functional communication.