Production Support

Decskill; Portugal; Presencial; EUR 42 000 - 60 000; Tempo integral

Resumo da oferta

Decskill, an IT consulting company with a strong global footprint, is seeking a Production Support specialist to ensure the stability of production environments across Windows, Linux, and various application servers. You will work in a multinational team, following ITIL practices and an on-call rotation to cover 24/7 needs.

You will monitor, troubleshoot, and optimize production systems, automate routines, and collaborate across cross-functional teams to deliver smooth project deliveries and

Qualificações

• Proven experience with Windows and Linux/Unix system administration.
• Hands-on experience with application servers and web technologies (IIS, WebLogic, Apache, Tomcat, Nginx).
• Experience with monitoring and scheduling tools (Geneos, Dynatrace, Grafana, Prometheus, Dollar Universe).
• Scripting and automation in Python, Shell, SQL, Ansible, Terraform.
• Experience with SQL Server and Oracle databases.
• Strong ITIL-based incident, problem, change, and release management knowledge.

Responsabilidades

• Provide global production support for GM APS Referential applications.
• Monitor and improve availability and performance across all layers.
• Participate in Follow the Sun coverage and on-call support outside business hours.
• Manage production capacity and propose improvements.
• Maintain production tools for monitoring, scheduling, backup, deployment, and automation.
• Collaborate with cross-functional teams to troubleshoot incidents and restore services quickly.
• Provide recommendations on system performance, capacity planning, and operational improvements.
• Support project deliveries and production releases to ensure stability.
• Contribute to automation initiatives to reduce manual effort.

Conhecimentos

Windows & Linux admin

On-call support

ITIL knowledge

English proficiency

Troubleshooting

Ferramentas

IIS

WebLogic

Apache

Tomcat

Nginx

Geneos

Dynatrace

Grafana

Prometheus

Dollar Universe

Python

Shell

SQL

Ansible

Terraform

Descrição da oferta de emprego

We are growing. And we are looking for talented people.

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

We are looking for an Production Support!

Responsabilities:

• Provide technical support for the GM APS Referential production applications on a global scale.
• Monitor, manage, and continuously improve the availability and performance of production environments across presentation, application, middleware, and database layers.
• Participate in Follow the Sun support model, providing escalation coverage and on-call support outside business hours when required.
• Manage production application capacity proactively and recommend improvements.
• Customize and maintain production support tools, including monitoring, batch scheduling, backup, deployment, and automation solutions.
• Collaborate with cross-functional teams to investigate incidents, troubleshoot issues, and restore services quickly.
• Provide recommendations to management regarding system performance, capacity planning, and operational improvements.
• Support project deliveries and production releases while ensuring system stability.
• Contribute to automation initiatives to improve operational efficiency and reduce manual effort.
• Follow ITIL best practices for incident, problem, change, and release management.

Requirements:

• Strong experience with Windows and Linux/Unix system administration.
• Hands-on experience with application servers and web technologies, including: IIS
• .NET, WCF, WebLogic Application Server, Apache, Tomcat, Java EE, Nginx.
• Experience with monitoring and scheduling tools such as: Geneos, Dynatrace, Grafana, Prometheus, Dollar Universe.
• Proficiency in scripting and automation using: Python, Shell scripting, SQL, Ansible, Terraform
• Experience with SQL Server and Oracle databases.
• Good understanding of production support processes, including: Incident Management, Problem Management, Change Management, Release Management, ITIL framework.
• Strong troubleshooting and problem-solving skills.
• Ability to work effectively under pressure in a production support environment.
• Willingness to participate in an on-call rotation and provide out-of-hours support.
• Ability to work in a global, multi-disciplinary team.
• Strong analytical mindset with a proactive approach to identifying and resolving issues.
• Eagerness to learn new technologies and adapt to a diverse technical environment.
• English: Professional proficiency (Expert level).

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

Find with us the right opportunity to grow!

What you can expect from us:

• Long-term projects with national and international context.
• Opportunities to grow technically and professionally
• A people-first culture, focused on transparency and trust
• Teams that value ownership, collaboration and stability.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.