Production Support

Decskill; Lisboa; Presencial; EUR 35 000 - 52 000; Tempo integral

Resumo da oferta

Decskill is seeking a Production Support professional to monitor and optimize production environments across multiple platforms, ensuring high availability and performance. The role includes escalations, capacity management, and tool customization to support business operations.

The candidate will work within an ITIL-aligned framework, collaborating with cross-functional teams to maintain stable services and implement improvements in a dynamic tech consulting context.

Qualificações

• Experience in system administration on Windows and Linux/Unix.
• Experience with production monitoring and scheduling tools.
• Scripting in Python, PERL, Shell, SQL.
• Knowledge of ITIL processes and release management.
• Experience with SQL Server and Oracle databases.

Responsabilidades

• Pro-actively monitor, manage and improve availability and performance of production environments (presentation, app layers, middleware, and databases).
• Provide escalation coverage in the Follow The Sun support model.
• Pro-actively manage capacity of production applications.
• Customize production tools (monitoring, batch scheduling, backups, deployment tools, automation).
• Provide feedback and propose solutions to management on performance and capacity.

Conhecimentos

System administration

Monitoring & Scheduling

Scripting (Python, PERL, Shell, SQL)

ITIL knowledge

Databases

Ferramentas

Geneos

Introscope

Dynatrace

Autosys

DollarUniverse

Weblogic

Apache

Tomcat

Java EE

Descrição da oferta de emprego

We are growing. And we are looking for talented people!

At Decskill, we believe that technological excellence is driven by human talent.

We are an IT consulting company with more than 10 years of consolidated experience in the market, focused on building long-term relationships with both our clients and our people. Today, we are a community of over 800 professionals, working from Lisbon, Porto, and Madrid, contributing to impactful technology initiatives.

As part of the Astek Group, we combine a strong local culture with a global presence, being active in around 23 countries across 4 continents. This allows us to offer an international context, diverse challenges, and long-term career opportunities, while staying close to our teams.

At Decskill, we believe that by nurturing and empowering our people to confront the challenges of digital transformation, we create value not only for our clients but also for our entire ecosystem, fostering a digital community dedicated to growth and progress.

We are looking for an Production Support!

Responsibilities

• Pro-actively monitor, manage and improve availability and performance of the production environments (from presentation and application layers to middleware and databases).
• Provide escalation coverage in the “Follow The Sun” support model.
• Pro-actively manage the capacity of production applications.
• Customize production tools (monitoring, batch scheduling, backups, deployment tolls, automation).
• Provide feedback and propose solutions to management on performance, capacity.

Requirements

• System administration – experience on Windows and Linux/Unix systems : IIS, .NET, WCF, Weblogic Application Server, Apache, Tomcat, Java EE.
• Monitoring & Scheduling – experience of some of the following preferable: Geneos, Introscope, Dynatrace & Autosys, DollarUniverse.
• Scripting (Python, PERL, Shell, SQL....) and development skills for administration, monitoring and support tools.
• Appreciation of production processes, including change and release management; incident and problem management skills, with knowledge of ITIL..
• Databases – SQL Server and Oracle.

Are you looking for an environment that values curiosity and commitment? Here, your contribution has real impact and individual growth is taken seriously.

What you can expect from us?

• Long-term projects with national and international context.
• Opportunities to grow technically and professionally.
• A people-first culture, focused on transparency and trust.
• Teams that value ownership, collaboration and stability.

Your next challenge might start here.

Decskill is committed to equality and non-discrimination with all our talents. We recruit and promote talent, based on diversity and inclusion, regardless of age, gender, ethnicity, race, nationality or any other form of discrimination incompatible with the dignity of the human being.