Process Analyst – Knowledge-to-AI Consultant (m/f/d)

Siemens; Lisboa; Hybrid; EUR 60,000 - 90,000; Full time

Benefits offered by this job

Hybrid model

Flexible hours

Home office budget

Health insurance

Mental health support

Learning platforms

Mentoring

Continuous development opportunities

Sustainability and volunteer programs

Partner discounts

Shuttle service

Job summary

Siemens Global Business Services is seeking a Knowledge-to-AI Consultant to transform fragmented business expertise into structured, reusable knowledge assets. You’ll lead discovery with SMEs, capture knowledge, and align AI, process intelligence, and ontology teams to deliver semantic models and knowledge graphs.

You will facilitate workshops, assess processes, define automation opportunities, and guide stakeholders across business units toward practical, measurable outcomes in a hybrid,

Qualifications

• Bachelor's or Master's degree in a relevant field.
• 3-5 years of experience in business consulting, process improvement, digital transformation, knowledge management, process mining, or AI enablement initiatives.
• Experience facilitating workshops, interviews, and discovery sessions with business stakeholders and subject matter experts.
• Strong understanding of business processes and the ability to analyze how work is executed across people, systems, and organizational boundaries.
• Understanding of ontology, semantic technologies, taxonomies, knowledge graphs, metadata management, or information architecture concepts.
• Experience identifying process inefficiencies, pain points, improvement opportunities, and automation potential.
• Excellent communication, stakeholder management, and presentation skills.
• Fluency in English.

Responsibilities

• Knowledge Discovery & Capture: Conduct discovery workshops with SMEs and business stakeholders.
• Process Intelligence Consulting: Assess processes using process mining, task mining, and stakeholder interviews.
• AI Opportunity Discovery: Facilitate workshops to identify automation and AI opportunities.
• Ontology & Semantic Discovery: Lead workshops to identify business concepts and ontology requirements.
• Knowledge Preparation & Governance: Establish structured knowledge assets and governance principles.
• Stakeholder Orchestration: Coordinate discovery activities across multiple stakeholders and present findings.

Skills

Knowledge management

Process mining

Workshop facilitation

Stakeholder management

English fluency

Communication skills

Education

Bachelor's or Master's degree in related field

Tools

Celonis

SAP Signavio

Soroco

UiPath Process Mining

Neo4j

SAP

Job description

Create a better #TomorrowWithUs

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future.

Siemens Global Business Services (GBS) enables Siemens units worldwide and external customers to accelerate their business transformation into a sustainable and digital future. Our portfolio comprises services driven by expertise and the latest technology – with a strong focus on innovation and digitalization in areas like Finances, Business Administration, Human Resources, Procurement, Sales and After-Sales. In our GBS Western Europe and Africa Hub we are already more than 1500 connected people, from over 50 different nationalities spread across 14 countries. If you value diversity and innovation, you’ll feel right at home here! Discover our purpose, culture, and what makes GBS unique! Check out here! GBS Digital Solutions (DS) co-create state-of-the-art solutions to boost digital business value with innovative technology and a powerful partner ecosystem. Our digital service portfolio covers: Digital Advisory Services, Business Process Management, Integration Layer, GenAI and Agentic AI, Advanced Analytics, Robotic Process Automation and Tech Operations.

Create a better #TomorrowWithUs

Your mission will be…

As a Knowledge-to-AI Consultant, you help organizations transform fragmented business expertise into structured, reusable knowledge assets that enable AI, automation, and intelligent decision-making. You lead discovery engagements to understand how work is actually performed, capture knowledge from people and existing artifacts, identify process inefficiencies, and uncover high-value opportunities for AI-driven transformation. You serve as the key link between business stakeholders, process intelligence experts, ontology engineers, and AI teams, ensuring that knowledge is properly captured, structured, governed, and prepared for semantic models and knowledge graph development.

Key Responsibilities

• Knowledge Discovery & Capture
• Conduct discovery workshops with SMEs and business stakeholders
• Capture tribal knowledge, decision-making logic, exceptions, and business rules
• Analyze existing documentation, SOPs, policies, and process assets
• Consolidate knowledge from multiple sources into a consistent knowledge baseline
• Facilitate knowledge elicitation sessions to make implicit expertise explicit
• Process Intelligence Consulting
• Assess processes using process mining, task mining, and stakeholder interviews
• Advise customers on the most suitable discovery and analysis approach
• Work with process intelligence teams to understand actual process execution
• Identify bottlenecks, variants, manual effort, and improvement opportunities
• Translate process insights into actionable business recommendations
• AI Opportunity Discovery
• Facilitate workshops to identify automation and AI opportunities
• Define and prioritize use cases based on value, feasibility, and business impact
• Quantify expected benefits and transformation potential
• Create recommendation roadmaps for AI and automation initiatives
• Align stakeholders around strategic priorities and expected outcomes
• Ontology & Semantic Discovery
• Lead workshops to identify business concepts, entities, relationships, and terminology
• Define semantic concepts and business vocabulary together with domain experts
• Capture business context, decision logic, and process dependencies
• Harmonize terminology across organizations and business units
• Prepare ontology requirements and semantic artifacts for implementation teams
• Knowledge Preparation & Governance
• Establish structured and reusable knowledge assets
• Support creation and validation of standardized process and decision models
• Define knowledge ownership, stewardship, and governance principles
• Ensure knowledge is prepared for ontology development and knowledge graph engineering
• Coordinate collaboration between business teams and ontology specialists
• Stakeholder Orchestration
• Act as trusted advisor for business leaders and process owners
• Coordinate discovery activities across multiple stakeholders
• Facilitate alignment between business, process mining, ontology, and AI teams
• Present findings and recommendations to management and executive audiences
• Drive adoption of Knowledge-to-AI methodologies and ways of working

We are looking for someone with…

Required

• Bachelor's or Master's degree in Business Informatics, Information Systems, Business Administration, Data Science, Knowledge Management, Computer Science, or a related field.
• 3-5 years of experience in business consulting, process improvement, digital transformation, knowledge management, process mining, or AI enablement initiatives.
• Experience facilitating workshops, interviews, and discovery sessions with business stakeholders and subject matter experts.
• Strong understanding of business processes and and the ability to analyze how work is executed across people, systems, and organizational boundaries.
• Understanding of ontology, semantic technologies, taxonomies, knowledge graphs, metadata management, or information architecture concepts.
• Experience identifying process inefficiencies, pain points, improvement opportunities, and automation potential.
• Excellent communication, stakeholder management, and presentation skills.
• Fluency in English.

Preferred

• Experience with process mining and task mining solutions such as Celonis, SAP Signavio, Soroco, UiPath Process Mining, or similar platforms.
• Familiarity with knowledge graph platforms such as Neo4j or similar technologies.
• Experience working with enterprise systems such as SAP and business domains such as Finance, Procurement, Supply Chain, HR, or Compliance.

What We Offer

• Belong & Innovate: Work in diverse teams where every idea matters and innovation grows through collaboration and trust.
• Flexibility that Works: Hybrid model, flexible hours, and a home office budget — because balance fuels performance.
• Health & Well-being: Comprehensive health insurance, mental health support, and active sports communities to keep you feeling your best.
• Grow Without Limits: Access world-class learning platforms, mentoring, and continuous development opportunities.
• Purpose & Perks: Contribute to sustainability and volunteer initiatives, enjoy partner discounts, and take advantage of our convenient shuttle service.

#Siemens

Siemens is deeply committed to fostering a diverse and inclusive environment. We are proud to be an equal opportunity employer and strongly encourage applications from a wide array of talented individuals!