Post-Sales Claims Specialist - Temporary

TD SYNNEX Portugal; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Elective Benefits

Career Development Programs

Well-being Seminars

Diversity and Inclusion

Onboarding with Global Network

Resumo da oferta

TD SYNNEX Portugal is seeking a temporary Customer Service/Post-Sales Service professional to manage post-sales claims from retail customers, manufacturers, and internal teams. You will investigate discrepancies, use Excel for data reconciliation, and drive claims to resolution.

Ideal candidates will have experience in Finance Operations or Claims, strong Excel and analytical skills, and excellent communication.

Qualificações

• Experience in Finance Operations, Claims, Commercial Operations, Customer Service or a similar role.
• Good financial acumen.
• Strong Excel and analytical skills.
• Excellent attention to detail and problem-solving ability.
• Strong communication and customer-service skills.
• Comfortable dealing with both customers and external partners.
• Organised, proactive and able to manage multiple cases and priorities.

Responsabilidades

• Manage and resolve post-sales claims submitted by retail customers.
• Investigate claims by analysing financial and transactional information.
• Use Excel to reconcile data, identify discrepancies and support investigations.
• Work closely with retail customers and manufacturers/vendors to validate claims and reach resolutions.
• Communicate clearly and professionally throughout the claim process, including when handling disputed cases.
• Follow up on outstanding cases and ensure timely resolution.
• Maintain accurate records and identify recurring issues or opportunities for improvement.
• Collaborate with Finance, Sales and other teams to resolve complex cases.

Conhecimentos

Finance Ops

Claims

Customer Service

Excel

Analytical Skills

Attention to Detail

Problem Solving

Communication

Multitasking

Ferramentas

SAP

ERP System

Outlook

CRM

Excel

Descrição da oferta de emprego

TD SYNNEX Portugal is seeking a temporary Customer Service/Post-Sales Service professional to manage post-sales claims from retail customers, manufacturers, and internal teams. You will investigate discrepancies, use Excel for data reconciliation, and drive claims to resolution.

Ideal candidates will have experience in Finance Operations or Claims, strong Excel and analytical skills, and excellent communication.