Customer Service/Post-Sales Service - Temporary

TD SYNNEX Portugal; Lisboa; Presencial; EUR 13 000 - 20 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Elective Benefits

Career Development Programs

Well-being Seminars

Diversity and Inclusion

Onboarding with Global Network

Resumo da oferta

TD SYNNEX Portugal is seeking a temporary Customer Service/Post-Sales Service professional to manage post-sales claims from retail customers, manufacturers, and internal teams. You will investigate discrepancies, use Excel for data reconciliation, and drive claims to resolution.

Ideal candidates will have experience in Finance Operations or Claims, strong Excel and analytical skills, and excellent communication.

Qualificações

• Experience in Finance Operations, Claims, Commercial Operations, Customer Service or a similar role.
• Good financial acumen.
• Strong Excel and analytical skills.
• Excellent attention to detail and problem-solving ability.
• Strong communication and customer-service skills.
• Comfortable dealing with both customers and external partners.
• Organised, proactive and able to manage multiple cases and priorities.

Responsabilidades

• Manage and resolve post-sales claims submitted by retail customers.
• Investigate claims by analysing financial and transactional information.
• Use Excel to reconcile data, identify discrepancies and support investigations.
• Work closely with retail customers and manufacturers/vendors to validate claims and reach resolutions.
• Communicate clearly and professionally throughout the claim process, including when handling disputed cases.
• Follow up on outstanding cases and ensure timely resolution.
• Maintain accurate records and identify recurring issues or opportunities for improvement.
• Collaborate with Finance, Sales and other teams to resolve complex cases.

Conhecimentos

Finance Ops

Claims

Customer Service

Excel

Analytical Skills

Attention to Detail

Problem Solving

Communication

Multitasking

Ferramentas

SAP

ERP System

Outlook

CRM

Excel

Descrição da oferta de emprego

About The Role

We are looking for a Customer Service/Post-Sales Service to join our team on a temporary basis. The role focuses on managing post-sales claims from retail customers, manufacturers and internal teams to investigate discrepancies and drive claims through to resolution.

Key Responsibilities

• Manage and resolve post-sales claims submitted by retail customers.
• Investigate claims by analysing financial and transactional information.
• Use Excel to reconcile data, identify discrepancies and support investigations.
• Work closely with retail customers and manufacturers/vendors to validate claims and reach resolutions.
• Communicate clearly and professionally throughout the claim process, including when handling disputed cases.
• Follow up on outstanding cases and ensure timely resolution.
• Maintain accurate records and identify recurring issues or opportunities for improvement.
• Collaborate with Finance, Sales and other teams to resolve complex cases.

What We're Looking For

• Experience in Finance Operations, Claims, Commercial Operations, Customer Service or a similar role.
• Good financial acumen.
• Strong Excel and analytical skills.
• Excellent attention to detail and problem-solving ability.
• Strong communication and customer-service skills.
• Comfortable dealing with both customers and external partners.
• Organised, proactive and able to manage multiple cases and priorities.

Requirements

• Experience with billing and credit processes and customer claims.
• Experience working with manufacturers/vendors.
• Experience with SAP or equivalent ERP system.
• Microsoft Excel.
• Microsoft Outlook.
• CRM tools.

At TD SYNNEX, our values guide everything we do: Together, We Own It, We Dare to Go, We Grow and Win, and above all, We Do the Right Thing. These principles shape how we work with each other, our partners, and our communities as we drive innovation and create lasting impact.

What's In It For You?

• Elective Benefits: Our programs are tailored to your country to best accommodate your lifestyle.
• Grow Your Career: Accelerate your path to success (and keep up with the future) with formal programs on leadership and professional development, and many more on-demand courses.
• Elevate Your Personal Well-Being: Boost your financial, physical, and mental well-being through seminars, events, and our global Life Empowerment Assistance Program.
• Diversity, Equity & Inclusion: It's not just a phrase to us; valuing every voice is how we succeed. Join us in celebrating our global diversity through inclusive education, meaningful peer-to-peer conversations, and equitable growth and development opportunities.
• Make the Most of our Global Organization: Network with other new co-workers within your first 30 days through our onboarding program.
• Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering events, and more environmental and social initiatives.