Portuguese-Speaking Digital Marketing Support Specialist

Atlean World; Lisboa; Presencial; EUR 20.000 - 32.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Relocation assistance with住宿

Meal vouchers

2 extra salaries

Private health insurance

Monthly bonus

Descripción de la vacante

Atlean World in Lisbon, Portugal is seeking a Digital Marketing Customer Support Specialist who speaks Portuguese and English. You will support advertisers, troubleshoot product issues, and collaborate with internal teams to resolve inquiries.

The role offers relocation assistance and private health insurance as part of a comprehensive benefits package. The ideal candidate has a marketing degree, hands-on digital marketing experience, and a customer-focused mindset.

Formación

• Fluent in Portuguese with strong English skills.
• Knowledge of digital marketing concepts required.
• Experience with paid campaign management is mandatory.
• Degree in Marketing or a related field is required.
• Experience in Digital Marketing.
• Experience in a Contact Centre or Advertising Tech service is preferred.
• Fluency with social media products and basic digital ad understanding.
• Strong customer service orientation; ability to work in a team or independently.

Responsabilidades

• Provide B2B support to advertisers and manage product troubleshooting.
• Deliver exceptional customer support for advertising offerings via email and chat.
• Collaborate with Product Operations and Engineering to resolve product questions.
• Improve Customer Satisfaction metrics through proactive case management.
• Maintain SLAs across channels to reduce resolution times.
• Educate advertisers on product features and common issues with in-house specialists.

Conocimientos

Portuguese fluency

English proficiency

Digital marketing concepts

Customer service

Teamwork and independence

Social media platforms

Digital advertising basics

Educación

Degree in Marketing or related field

Descripción del empleo

Atlean World in Lisbon, Portugal is seeking a Digital Marketing Customer Support Specialist who speaks Portuguese and English. You will support advertisers, troubleshoot product issues, and collaborate with internal teams to resolve inquiries.

The role offers relocation assistance and private health insurance as part of a comprehensive benefits package. The ideal candidate has a marketing degree, hands-on digital marketing experience, and a customer-focused mindset.