Portuguese-Speaking Betting App Support Specialist (Night Shifts)

Recruityard; Lisboa; On-site; EUR 26,000 - 36,000; Full time

Job summary

Recruityard is seeking a Customer Support Specialist fluent in Portuguese to join our growing betting app team in Lisbon. This role focuses on delivering exceptional user support across multiple channels and working rotating shifts, including nights, with premiums as per Portuguese labor law.

You will assist users via phone, email and chat, resolve issues promptly, collaborate with technical teams, and maintain detailed records of customer interactions to ensure ongoing satisfaction.

Qualifications

• Fluent in Portuguese (C1 or higher) and English.
• Excellent communication and problem-solving skills.
• Ability to work flexible hours, including night shifts.

Responsibilities

• Assist users with inquiries about the app via phone, email, and chat.
• Resolve issues quickly and professionally, ensuring a positive customer experience.
• Collaborate with internal teams to address technical issues.
• Maintain accurate records of customer interactions.

Skills

Portuguese language

English language

Communication

Problem solving

Job description

Recruityard is seeking a Customer Support Specialist fluent in Portuguese to join our growing betting app team in Lisbon. This role focuses on delivering exceptional user support across multiple channels and working rotating shifts, including nights, with premiums as per Portuguese labor law.

You will assist users via phone, email and chat, resolve issues promptly, collaborate with technical teams, and maintain detailed records of customer interactions to ensure ongoing satisfaction.