Customer Support Specialist - Betting App (Portuguese Speaker)

Recruityard; Lisboa; Presencial; EUR 26 000 - 36 000; Tempo integral

Resumo da oferta

Recruityard is seeking a Customer Support Specialist fluent in Portuguese to join our growing betting app team in Lisbon. This role focuses on delivering exceptional user support across multiple channels and working rotating shifts, including nights, with premiums as per Portuguese labor law.

You will assist users via phone, email and chat, resolve issues promptly, collaborate with technical teams, and maintain detailed records of customer interactions to ensure ongoing satisfaction.

Qualificações

• Fluent in Portuguese (C1 or higher) and English.
• Excellent communication and problem-solving skills.
• Ability to work flexible hours, including night shifts.

Responsabilidades

• Assist users with inquiries about the app via phone, email, and chat.
• Resolve issues quickly and professionally, ensuring a positive customer experience.
• Collaborate with internal teams to address technical issues.
• Maintain accurate records of customer interactions.

Conhecimentos

Portuguese language

English language

Communication

Problem solving

Descrição da oferta de emprego

About the job Customer Support Specialist - Betting App (Portuguese Speaker)

Employment Type:Full-time

Location:Lisbon, Portugal

Working Hours:Rotating shifts, including some night shifts (paid according to Portuguese labor law)

About the Role:We are seeking aCustomer Support Specialist fluent in Portugueseto provide exceptional service for a popular Betting App. This role offers rotating shifts, with night shifts compensated according to Portuguese labor regulations.

Key Responsibilities:

• Assist users with inquiries about the app via phone, email, and chat.
• Resolve issues quickly and professionally, ensuring a positive customer experience.
• Collaborate with internal teams to address technical issues.
• Maintain accurate records of customer interactions.

Requirements:

• Fluent in Portuguese (C1 or higher) and English.
• Excellent communication and problem-solving skills.
• Ability to work flexible hours, including night shifts.
• Previous customer service experience is preferred.
• Competitive salary with night shift premium.
• Career growth opportunities in a leading company.
• Exciting work environment with a supportive team.