Portuguese Customer Service Representative – Outbound | Porto

Savior Artigos Texteis Lda; Porto; Sur place; EUR 9 200 - 12 000; Plein temps

Avantages offerts par ce poste

Health & dental insurance

Meal allowance card

Training stipend (€10/day)

Résumé du poste

Savior Artigos Texteis Lda in Porto, Portugal, seeks an Outbound Customer Service Representative to connect the brand with current and prospective members. This full-time role focuses on outbound outreach and member recruitment.

You will contact potential clients, present services and membership benefits, and support a strong, service-driven community. The position includes a 40-hour work week, training, and a benefits package.

Qualifications

• Strong communication and interpersonal skills in Portuguese.
• Proactive outbound contact mindset.
• Computer literacy and ability to use multi-channel communication tools.

Responsabilités

• Contact potential clients to engage and recruit new members.
• Reach out to prospective and former members to present services and membership benefits.

Connaissances

Strong communication

Interpersonal skills

Proactive mindset

Portuguese language

Computer literacy

Multichannel communication tools

Description du poste

Location

Porto, Portugal

Start Date

November 2nd

Schedule

Full-time (40 hours/week, 8h/day with 1h lunch break)

About The Role

As an Outbound Customer Service Representative for Portugal's premier consumer protection association with over 400,000 active members, you will be the voice connecting the brand with current and prospective members.

Key Responsibilities

• Contact potential clients to engage and recruit new members.
• Reach out to prospective and former members to present services and membership benefits.

Compensation & Benefits

• Base Salary (Full-time 8h/day): €820.00 / month
• Meal Allowance: €7.00 / day (€154.00 / month via tax-free prepaid meal card)
• Holiday & Christmas Allowance: Distributed monthly (€68.33 / month each)
• Total Estimated Gross Salary: €1,110.66 / month (for 22 working days)
• Health & Dental Insurance: Private coverage provided after contract signing (NIF and Social Security required).

Contract Terms

• Type: Temporary open-ended contract expected to last 12 months, renewable up to 24 months, with permanent contract conversion potential after 2 years.
• Paid Time Off: 22 days per year plus local Portuguese public holidays.

Training Program

• Duration: 5 business days of intensive training (8h/day) + up to 5 business days of practical onboarding/internship.
• Training Stipend: Paid at €10.00/day (€100.00 total upon successful completion).
• Topics Covered: Systems integration, software usage, product/service knowledge, customer contact management (phone, email, chat), and hands-on workflow application.

Requirements

• Strong communication and interpersonal skills in Portuguese.
• Proactive mindset for outbound contact.
• Computer literacy and comfort working with multi-channel communication tools.