Portugal IT Operations & Service Desk Lead

Molins; Lisboa; Presencial; EUR 55 000 - 85 000; Tempo integral

Resumo da oferta

Molins is seeking an IT Operations & Service Desk Lead for Portugal. You will be the first-line operational owner of IT services, ensure service quality and continuity, and coordinate the outsourced provider while guiding day-to-day local operations in line with group policies.

The role requires a Bachelor's in a tech field, 5+ years in IT operations or service management, ITIL knowledge, and fluency in Portuguese and English, with occasional travel to sites in Portugal and Spain.

Qualificações

• Bachelor’s degree in Computer Engineering, Information Systems, or related field.
• 5+ years IT operations or service management experience.
• Experience coordinating outsourcing / multi-site environments.
• ITIL knowledge; English and Portuguese fluency; travel flexibility.

Responsabilidades

• Ensure Service Desk operations and on-site support in Portugal with SLAs.
• Coordinate the IT outsourcing contract and service towers.
• Monitor SLAs, validate changes, and assess performance.
• Oversee local infrastructure: servers, networks, and MS 365.
• Manage incident and request handling and local escalation (L2/L3).
• Enforce Group Cybersecurity policies locally.
• Contribute to infrastructure projects and cost management.
• Maintain up-to-date documentation and periodic status reports.
• Assist in budget control and license management.

Conhecimentos

ITIL knowledge

Multi-site coordination

Stakeholder communication

Service desk leadership

Formação académica

Bachelor's degree in Computer Engineering, Information Systems, or related field

Ferramentas

Windows Server

Linux

Microsoft 365

Entra ID

Descrição da oferta de emprego

Molins is seeking an IT Operations & Service Desk Lead for Portugal. You will be the first-line operational owner of IT services, ensure service quality and continuity, and coordinate the outsourced provider while guiding day-to-day local operations in line with group policies.

The role requires a Bachelor's in a tech field, 5+ years in IT operations or service management, ITIL knowledge, and fluency in Portuguese and English, with occasional travel to sites in Portugal and Spain.