Port Delivery & Guest Experience Coordinator

Tui Blue; Funchal; On-site; EUR 24,000 - 32,000; Full time

Benefits offered by this job

Competitive salary

Health & wellbeing support

Training days paid + learning hub &语言

Flexible working environment

Charity & sustainability initiatives

Job summary

Intercruises Shoreside & Port Services, a TUI-owned specialist in cruise ship handling, seeks a Port Delivery Agent in Funchal, Portugal to be the main contact for embarkation and debarkation operations. You will coordinate all operational activities, ensuring high service standards and guest satisfaction.

This hands-on role requires presence at the port, airport, and hotels on operational days, with early starts and irregular weeks, while collaborating with multiple departments to ensure smooth

Qualifications

• Knowledge of daily planning and operations in a holiday destination/cruise business.
• Confident decision maker with autonomy.
• Excellent communication in English and Portuguese.
• Pro-active guest service mindset focused on quality and efficiency.

Responsibilities

• Coordinate and manage all operational activities agreed with cruise clients, overseeing each stage from planning to delivery, delivering exceptional customer service through proactive problem-solving and attention to detail.
• Work closely with other departments involved in operations to ensure smooth and efficient delivery at all times.
• Be present at the port, airport, and hotels on operational days as the main point of contact for the ship, coordinating the work of all team members involved.
• Complete invoicing processes and data entry requirements accurately and within deadlines.
• Build and maintain strong relationships with suppliers, ensuring reservations and operational updates are managed effectively.
• Keep constant contact, reserving, and updating providers accordingly.
• Liaise with ships and respective operations onboard teams to review, update and arrange all final details according to pre-approved itineraries.
• This is a dynamic, hands-on role that requires regular presence at the port/airport/hotels during operational days, early starts, and irregular week schedule.

Job description

Intercruises Shoreside & Port Services, a TUI-owned specialist in cruise ship handling, seeks a Port Delivery Agent in Funchal, Portugal to be the main contact for embarkation and debarkation operations. You will coordinate all operational activities, ensuring high service standards and guest satisfaction.

This hands-on role requires presence at the port, airport, and hotels on operational days, with early starts and irregular weeks, while collaborating with multiple departments to ensure smooth