Port Delivery & Operations Coordinator

TUI; Funchal; On-site; EUR 28,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Health & wellbeing support

Training days paid

Learning Hub access

Language lessons

Career growth

Job summary

Intercruises Shoreside & Port Services, a TUI owned specialist, seeks a Port Delivery Agent in Funchal, Madeira. You will be the main contact for embarkation and debarkation operations, coordinating portside activities with cruise clients to ensure high service quality.

This locally employed role requires frequent presence at the port and related venues on operation days, with early starts and an irregular schedule. You will build strong supplier relations and contribute to guest satisfaction.

Qualifications

• Excellent English and Portuguese communication, both verbal and written.
• Ability to make decisions with autonomy and initiative.
• Experience in operations planning or hospitality is a plus.

Responsibilities

• Coordinate and manage all operational activities for cruise clients from planning to delivery.
• Be the main point of contact at port, airport and hotels on operational days.
• Complete invoicing processes and data entry accurately and on time.
• Build and maintain relationships with suppliers and update itineraries as needed.
• Liaise with ships and onboard teams to finalize details per itineraries.
• Regular presence at port/airports/hotels during operations; early start and irregular schedules.

Skills

English proficiency

Portuguese proficiency

Autonomy

Communication skills

Driving license

Job description

Intercruises Shoreside & Port Services, a TUI owned specialist, seeks a Port Delivery Agent in Funchal, Madeira. You will be the main contact for embarkation and debarkation operations, coordinating portside activities with cruise clients to ensure high service quality.

This locally employed role requires frequent presence at the port and related venues on operation days, with early starts and an irregular schedule. You will build strong supplier relations and contribute to guest satisfaction.