Funchal Concierge — Guest Services & Reservations

PeakNet; Funchal; On-site; EUR 15,000 - 17,000; Full time

Benefits offered by this job

Accommodation in Funchal

Visa and travel support

Job summary

PeakNet in Funchal is seeking a dedicated Concierge to greet guests, assist with check-in/out, and offer local recommendations to ensure a memorable stay. You will handle reservations and guest requests, coordinating with hotel services to deliver exceptional service.

Fluency in English is required, with flexibility to work weekends and holidays. Accommodation in Funchal is provided, along with visa and travel support for joining the team.

Qualifications

• Proven experience in concierge or similar customer service role.
• Excellent communication in English; other languages are a plus.
• Knowledge of the local area and attractions.
• Ability to multitask and prioritize tasks effectively.

Responsibilities

• Greet guests upon arrival and assist with check-in/check-out.
• Handle guest inquiries and provide accurate information about the hotel and surrounding area.
• Make reservations for dining, tours, transportation, and other services requested by guests.
• Provide recommendations for local attractions and activities based on guest preferences.
• Coordinate with other hotel departments to fulfill guest requests.
• Maintain a high level of knowledge about the hotel's facilities and services.
• Handle complaints or issues promptly and professionally.
• Keep track of guest feedback to ensure maximum satisfaction.

Skills

English proficiency

Customer service

Multitasking

Problem solving

Flexibility

Job description

PeakNet in Funchal is seeking a dedicated Concierge to greet guests, assist with check-in/out, and offer local recommendations to ensure a memorable stay. You will handle reservations and guest requests, coordinating with hotel services to deliver exceptional service.

Fluency in English is required, with flexibility to work weekends and holidays. Accommodation in Funchal is provided, along with visa and travel support for joining the team.