Concierge Assistant in Funchal, Portugal

Work standard; Funchal; On-site; EUR 14,000 - 19,000; Full time

Benefits offered by this job

Competitive salary

Growth opportunities

Training opportunities to develop your

Friendly and supportive work环境

Job summary

Work standard in Funchal, Madeira, is seeking a Concierge Assistant to deliver outstanding guest service. You will greet guests, assist with check-in and check-out, and share local dining and activity recommendations to tailor each stay.

This role requires a high school diploma, excellent English communication, and the flexibility to work evenings, weekends, and holidays. A welcoming, professional attitude and the ability to coordinate with hotel departments are essential.

Qualifications

• High school diploma or equivalent; hospitality training is a plus.
• Excellent English communication; multilingual is a plus.
• Experience in customer service or front desk preferred but not required.

Responsibilities

• Greet guests upon arrival and provide information about the hotel and local area.
• Assist guests with check-in, check-out, and any requests during their stay.
• Make recommendations for dining, entertainment, and activities based on guests' preferences.
• Arrange transportation for guests as needed.
• Handle guest inquiries and complaints in a professional and timely manner.
• Maintain a clean and organized lobby area at all times.
• Coordinate with other hotel departments to ensure smooth operations and guest satisfaction.

Skills

English proficiency

Problem-solving

Customer service

Front desk experience

Education

High school diploma

Job description

Concierge Assistant in Funchal, Portugal

We have an exciting opportunity for a detail-oriented and customer-focused Concierge Assistant to join our team in Funchal, Portugal. As a Concierge Assistant, you will be responsible for providing exceptional service to our guests and ensuring their needs are met during their stay.

Key Responsibilities

• Greet guests upon arrival and provide them with information about the hotel and local area
• Assist guests with check-in, check-out, and any other requests they may have during their stay
• Make recommendations for dining, entertainment, and activities based on guests' preferences
• Arrange transportation for guests as needed
• Handle guest inquiries and complaints in a professional and timely manner
• Maintain a clean and organized lobby area at all times
• Coordinate with other hotel departments to ensure smooth operations and guest satisfaction

Requirements

• High school diploma or equivalent; additional training or certification in hospitality is a plus
• Excellent communication skills in English (knowledge of other languages is an advantage)
• Proven experience in customer service or front desk role is preferred but not required
• Strong problem-solving skills with the ability to handle difficult situations calmly and effectively
• Flexible schedule including evenings, weekends, and holidays as needed
• Must be legally eligible to work in Portugal without visa sponsorship

Benefits

• Competitive salary of 1700$ per month
• Full-time position with potential for growth within the company
• Training opportunities to develop your skills
• A friendly and supportive work environment

If you are passionate about providing exceptional customer service and enjoy working in a fast-paced environment, we would love to hear from you.